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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Awesome low fees . . . for a crypto IRA Crypto and crypto IRA platforms generally suck compared to the main stock platforms; they are way more expensive for way less functionality and services. We suck it up because of the massive potential. Compared only to crypto IRAs, iTrustCapital appears to offer the best bang for the lowest amount of bucks -- which is still an outrageous amount of bucks. I keep checking for a better alternative, but never find one. Pros include the lowest fees, great and always improving coin selection... read more
Business response:
Thank you for choosing us, Berlin! You made the right choice!
The process to transfer and set up the… The process to transfer and set up the account was easy. The dashboard is much easier than lots of other crypto sites I have used.
Business response:
Thank you for choosing us, Darryl!
Solid option for long term hold cryptos Overall - pretty good. Account establishment is a bit labored. Takes about a day each time you try to communicate with Itrust as email back and forth is the only way. Kind of like communicating with the Mars Rover. Took me about 9 days to get 2 Roths and 2 traditional IRAs set up for me and my wife and funds moved from our existing custodian (only partial transfers) so we could trade in crypto. My existing custodian had the necessary funds in cash and ready to wire within 48 hours of m... read more
Business response:
Thank you for your review!
Very good experience Very good experience, one grip which can still make me move to Alto despite higher fee is the lack of Limit Order support. This is super critical for Crypto Assets.
Business response:
Thank you for the feedback, Sandeep!
customer service is terrible customer service is terrible. Phone number listed is only a recording. Only way to contact an Rep. is thru email. Worst customer service I've ever experienced
Business response:
Hi Lindsay, Thank you for taking our call this morning. The current issue you are seeing is a display bug, and your assets are safe. Our development team is looking into the issue now.
This took 1 month to complete with two… This took 1 month to complete with two personal phone calls. I made the correction requested but still took two weeks. Also I did not recieve the 100.00 for setting up a new account. Jeff
Business response:
Hi Jeff, Thanks for reaching out and letting us know. Looks like your account was funded in December, so you will receive communication about collecting the $100 reward in January. We left you a voicemail yesterday to discuss this as well. We wish your transfer experience was smoother. Legacy institutions still maintain antiquated transfer procedures and require physical transfer forms. We encourage you to check out our video library for future reference. https://get.itrustcapital.com/library/
Horrendous Customer Service I've been a customer for approximately one year. Overall, I'm satisfied with the actual management of the account, but customer service is horrible. If reliable customer service is a deal-breaker for you, be warned: 1) The online help bots are terrible. They cannot accurately answer any question I have ever had. 2) There is no way to call their company. It's just a recorded message. 3) You can schedule a call with customer service, but you'll have to wait about a week. Scheduled calls are only 5 m... read more
Business response:
Hi James, We truly appreciate your feedback and understand your frustration. Our team has been responsive to your inquiries and has tried to be as helpful as possible. Looks like we provided you the physical address earlier this week and you never confirmed receipt. Due to the ever-increasing demand for our service, we are constantly hiring new team members. We are opening a new office and starting 50+ reps there in January. Thank you for your patience and understanding as we scale.
The system is down today The system is down today - with no emails sent to customers, no response, nothing on the website indicating it is down for maintenance. Showing zero in my account. ( update thanks for getting back to your customers via email and online)
Business response:
The current issue you are seeing is a display bug, and your assets are safe. Our development team is looking into the issue now. We truly apologize for the inconvenience.
So far I love the platform So far I love the platform. I would like to see more crypto options such as Qnt, Hbar, xrp. Also I would like the ability to place limit buy/sell orders. Furthermore I think having the ability to stake assets and earn passive returns would be amazing! Keep up the good work.
Business response:
We appreciate the positive feedback, James! Thank you!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,318 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open on Monday at 7:00 a.m.