This profile has been claimed by the business owner or representative.
iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Extremely poor service Complete lack of customer service. Denial of service without any explanation or reasoning. All information was submitted correctly. Bad company. Will take my business elsewhere!
Business response:
Unfortunately, the information provided on your application did not meet legal KYC requirements and you could not open an account.
Great firm I’ve been with since 2020 Great firm I’ve been with since 2020! Very responsive on customer service, which is the most important thing for a retirement account. All documents received quickly. All questions answered quickly from true experts. I would say this is the most savvy and reliable IRA that allows crypto.
Business response:
Thank you for being part of the community since 2020; we're so grateful to have you! Please reach out to us if you have any additional questions or concerns!
iTrust is awesome! iTrust is awesome!! The account was easy to open, easy to fund, and easy to purchase Crypto's. When I contacted iTrust with questions they had Balne get back to me fairly promptly. Blane was great!! He answered all of my questions. Thanks iTrust for a great 1st time experience. 5 Stars!!
Business response:
Thank you for sharing your awesome experience with us! You're right, Blane goes above and beyond!
They are attentive, just need a little Polishing So when you sign up some of the questions could be explained a little better. Maybe have a question mark that the person signing up can click that gives a quick explanation for what your looking for. Example would be funding source. ? Please choose one of the following ( checking account .savings account, wire transfer or paper check, rollover etc..) no account number or routing number is necessary here. Also when a person links there bank through PLAID reassure people that th... read more
Business response:
Thank you, Nicholas! We appreciate your honest review and insight. Enjoy the platform!
Excellent Customer Service First of all I want to thank Evan Schroeder, Client Experience Specialist from iTrustCapital for answering all of my questions so quickly. We need more people like Evan in the customer service world especially in the cryptocurrency exchange industry. As many may know, the customer service in the cryptocurrency exchange world in general is horrible with very long wait times for a response. iTrustCapital and their customer service on the other hand is quite the opposite. Please continue to offer this... read more
Business response:
Wow Bryant, thank you! We will make sure to pass along your positive comments to Evan; he goes above and beyond! Please reach out to us for any additional questions or concerns.
I wasn’t expecting the high fees I wasn’t expecting the high fees. Very regretful.
Business response:
Hi Sherry, Thanks for joining our community. Our 1% buy/sell fee is our only fee, and it's the most competitive in the Crypto IRA space.
YOU NEED TO ADD MORE TOKENS/COINS. YOU NEED TO ADD MORE TOKENS/COINS. THE PLATFORM SHOULD ALLOW CUSTOMERS TO PLACE LIMIT ORDERS! YOUR COMPANY NEEDS TO HAVE A PHONE NUMBER, THAT IS MANNED 24-7 FOR CUSTOMERS WHO WILL INCUR PROBLEMS. DIGITAL COINS/TOKENS ARE TRADED 24-7-365.
Business response:
Hi MW, We added 20+ tokens in the last year and will continue to add in 2022. We are launching a Conditional Transaction feature in the very near future that will allow clients to set buys/sells when they are not at their devices. We have an open line, (562) 600-8437, which operates 8AM-4PM PST on weekdays.
My account got locked out My account got locked out, keeps telling me update app yet every time I try update it takes me back to Apple App Store and does not update. It’s quite concerning. Also I have sent multiple emails requesting them to remove a pending transfer request on my app that has been sitting there for months, and no one calls nor replies to me. It’s a shame.
Business response:
Hi Gisela, One of our Tech Team members reached out to you earlier to help resolve this. We will get you into your account ASAP.
Happy with my crypto IRA experience I was looking to set up a crypto Roth IRA and after reading a lot of publications and reviews and looking through the helpful information on iTrustCapital's website, gave them a call to ask a few more questions. My call was answered right away and Elijah answered all my questions. I like their low fees, which are only for trades, since this IRA is intended to be "set and forget" for long-term prospects. I didn't want to have to pay a monthly account fee. I went ahead and set up an account,... read more
Business response:
Thank you, Kathy! We're glad to hear that Elijah answered all of your questions and provided you with excellent support. Enjoy!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 16,812 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open on Monday at 7:00 a.m.