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Jandy PLC1400 PureLink Cell Kit
About this business
Avoid a lot of aggravation and wasted $ and DON'T BUY THIS JANDY SALT SYSTEM! Jandy APURE1400 AquaPure 1400 Salt Water Chlorinator This is a terrible product! Nothing against Amazon. Various parts have malfunctioned 3 times in 6 years, leaving our pool to turn green until it could be resolved. Warranty did cover one issue, but only after an incredible amount of hassle and time, and the service charge for the repair company wasn't covered. We just got stuck buying the 3rd salt cell in 6 years when they advertise they'll last ... read more
Business response:
Hello C Sempert, We are sorry to hear of the various issues you have experienced with the salt water chlorinator. We'd like to speak to you regarding your customer service call, and learn more about your pool setup. Please email your contact information to feedback@zodiac.com, and mention your Amazon review. We look forward to hearing from you. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Poor Reliability I have had two serious issues with reliability with this system. I had to replace the sensor unit with the 'new and improved' unit because the original unit failed after two years of service. Very expensive repair but the replacement sensor (has the in-line box) has been working great. My original PLC1400 cell was working fine through its fourth summer when the chlorine levels dropped and faults 125 and 194 were displayed on the control unit. When the plug on the cell was disconnected in preparation for clea... read more
Business response:
Dear Michael, Customer experiences like yours are not something we take lightly. We'd like the opportunity to discuss this with you. Please email us at feedback@zodiac.com including your contact information so we can reach out to you as soon as possible. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Worked for a few weeks and then NO FLOW I purchased this item on 7/24/17. My pool is ONLY 3 years old. Walked out to my pool on Friday and it's filled with mustard algie and black algie all over the bottom... looked on the panel and it says "NO FLOW". Not working after less than one month. Called my pool guy and he's trying to figure out what the problem is. Extremely irritated and frustrated with this. Haven't gotten much use out of the pool this summer because of this, with the first one breaking and now this one stopped w... read more
Business response:
Hello Tina, We are sorry you are experiencing this problem instead of enjoying your pool. Has your issued been resolved? If not, for immediate assistance please call our customer support department at (800) 822-7933. If you prefer someone to call you, please email your contact information to feedback@zodiac.com and we will ensure that someone reaches out to you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Bad product Very bad product, lasted less than 2 years. Do not buy from here.
Business response:
Hi Tina, We're sorry you had a poor experience with this product. We'd like to speak with you to learn more about what went wrong. If you'd be willing to provide us the opportunity to talk with you, please email us at feedback@zodiac.com including your contact information (phone number and address) and we will reach out as soon as possible. Sincerely, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
On the rare occasions it does work, it's great but for the other 75% of the time.......... 2 stars because on the rare occasions it does work, it's great but for the other 75% of the time..........I've owned this for about three years and this thing has been nothing but a headache. The first 6 months of ownership was great. I consider myself to be pretty handy and I did the complete install myself. I have the aqualink system and got the Zodiac system so it would integrate with that. That was a mistake. Like I said, the first... read more
Business response:
Dear Ears, We're very sorry to hear about your experience with the AquaPure system. While we understand the frustration of our more DIY-savvy customers, we require professional installation of our products because this precaution ensures the proper operation and longevity of the product. It is also a safety precaution since some product installations require electrical wiring and other dangerous adjustments which a certified pool professional or licensed electrician is trained to handle. If you would like to speak with a cus... read more
One Star Item went bad in 12 months
Business response:
Hi K. Robertson, Please contact us at feedback@zodiac.com including your contact information (phone/address) for assistance. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Hiccup but working now. Bought in June 2016. Worked through October when we shut pool down. Just opened pool up and got it going last week and it's no flow, not producing. Lot of money for something to only work for 5 months. Kids very disappointed. Update 6/15/17: (Found the box, Manufacture date of product was 11/23/15) Turned off power, took cell off and unhooked from board, did not see any build up or anything blocking but rinsed with water hose just in case, put it back on and started pool up again. After a few minutes ... read more
Business response:
Dear Amazon Customer, We're sorry to hear you had some issues with your PLC1400 cell kit but are glad to know it's working properly. If you need any further assistance, please feel free to contact us at feedback@zodiac.com. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Kids very disappointed. Bought in June 2016. Worked through October when we shut pool down. Just opened pool up and got it going last week and it's no flow, not producing. Lot of money for something to only work for 5 months. Kids very disappointed.
Business response:
Dear Amazon Customer, We're sorry to hear you had some issues with your PLC1400 cell kit but are glad to know it's working properly. If you need any further assistance, please feel free to contact us at feedback@zodiac.com. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Does NOT directly replace the old retangular box-shaped PureLInk cell. Nowhere do they warn you that the unions are larger in diameter than the unions used on the old boxy 2-port PureLink cell; the cell is NOT a drop-in replacement. You have to cut out and replace the old unions with the new ones. And they don't warn you about compatibility with an old back card. So I spent $520 dollars on a new cell that wouldn't fit in place of the old cell and then I spent the better part of a day cutting out and replacing a bunch of pipi... read more
Frequently asked questions about Jandy PLC1400 PureLink Cell Kit
How is Jandy PLC1400 PureLink Cell Kit rated?
Jandy PLC1400 PureLink Cell Kit has a 4.2 star rating with 333 reviews.
When is Jandy PLC1400 PureLink Cell Kit open?
Jandy PLC1400 PureLink Cell Kit is closed now. It will open at 9:00 a.m.