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Japanese Auto Masters
- Automotive
- Virginia Beach, VA
About this business
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well.
Location details
3012 Holland Rd, Virginia Beach, VA, 23453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently had a very stubborn problem with my car and Dennis and his crew went WAY above and beyond to solve it. They were very patient with me and went out of their way to find a practical solution. Thanks!
Business response:
Glad we were able to help!
I have been using JAM since the mid 80's and cannot overstate how plesant and professional Tom and his staff conduct their business. After many unhappy experiences with dealership service departments JAM was a truly different organization. Through the years they have provided excellent advice and service for an honest price and most importantly, I have never had to make a return visit for a repair not done correctly the first time. They have gone the extra mile even giving me a ride home after a breakdown on the interstate a... read more
It is always a pleasure to do business with the only place in town that I trust, and enjoy visiting. Great service and expert knowledge make the perfect combination. Thank you!
Thank you for doing everything to get the original situation fixed. You went above and beyond in providing customer service! This is one of the reasons I only have JAM work on my cars.
Business response:
We are happy that you are a satisfied customer!
The service was great and the appointment was over much earlier than I expected.
Excellent service on "older" Pathfinder. With JAM, it should be good for another 200,000 miles.
Business response:
We are pleased to be able to keep your vehicle in good condition and ont he road!
As always this team provides the best service to get all our cars back on the road at a very reasonable price.
Business response:
Glad we are able to continue to keep you happy!
Tommy and crew at JAM really took care of us. My van's transmission required overhaul, I had purchased extended warranty years ago, but no assurance that repairs were covered. They pointed me to a transmission expert they trusted. The owner communicated with the warranty provider and provided all the needed info. I got max coverage and my van is back on the road. You have a customer for life. Thanks VERY much guys!!
Business response:
Thank you for the great compliment. It is always pleasing the get a new that is completely satisified with the service provided!
always excellent service and friendly and honest people thank you
Frequently asked questions about Japanese Auto Masters
How is Japanese Auto Masters rated?
Japanese Auto Masters has a 4.9 star rating with 2,164 reviews.
When is Japanese Auto Masters open?
Japanese Auto Masters is closed now. It will open on Monday at 7:30 a.m.