JEGS Performance

Josh M. 

on SiteJabber

5 years ago

Horrible customer service I placed an order for a complete rear axle assembly in July, it had a $250 core deposit on it, total cost was $1600+. I sent the core back 8 days after receiving the axle, and have spent the last month and a half trying to get my core deposit back. 6 separate phone calls, 1 to the axel provider, to verify they received the old axle, and 5 to Jegs. Each call has me on hold for an average of 40min. That is over 3 hrs on hold for them to tell me each time that my deposit will be returned within the nex... read more

Dominic R. 

on SiteJabber

5 years ago

Terrible service I will never buy from jegs again i ordered a $500 Fuel pump for my truck, they sent me the entire wrong pump and it was broken in the box with no invoice or anything, they have terrible customer service they dont answer the phone i tried calling mulitiple times and they dont reply to emails so i had to pretty much eat the money and buy another one from another company so im out over $1,000 dollars on fuel pumps, go else where! Show more 

Phord P. 

on SiteJabber

5 years ago

Don't buy from these people. Shop elsewhere I ordered a radiator hose from JEGS that I couldn't find anywhere else. Along with it I ordered a bottle of Water Wetter because I was going to need it anyway when I replaced my hose. Today I got the Water Wetter, no hose, and no reason why, or any invoice. So I go online to search why. There is an invoice for the Water Wetter with about a $13 delivery fee. Nothing about my radiator hose. So I called customer service. They said my hose was not in either of their warehouse or in Gat... read more

Corey C. 

on SiteJabber

5 years ago

Next day delivery... NOPE! Paid for next day delivery. May or may not be Jegs fault (maybe FedEx screwed it up) BUT it is Jegs fault that it took 56 min on hold before I got customer service! That's pitiful. They say I will get it tomorrow now, I NEEDED IT TODAY that why I paid for next day shipping! 

Abdo Y. 

on SiteJabber

5 years ago

Poorest support ever First buy from them, no shipment track number provided, no response from support. Would think many times before buying from them. 

Ron L. 

on SiteJabber

5 years ago

Poor Service-Overpricd I ordered 2 fittings for our race car on Monday telling Jeggs I need them by Thursday. Jeggs charged $10 shipping for 2 fittings that weighed less than an ounce and shipped them in regular mail. The fittings didn't come and I went to Competition Products in Oshkosh, WI and paid $6.00 compared to the $17.95 + $10.00 shipping at Jeggs. 

Dwight A. 

on SiteJabber

5 years ago

Buyer Beware Ordered a part we needed on 7/27 that said "next day ship". On August 4th still hadn't received it. Jegs boasts about great customer service... ha! On hold for 55 minutes! Only to be told, the part was'back ordered'. Nice of them to let us know. Never again. 

devon j. 

on SiteJabber

5 years ago

59 one star reviews, and 8 five star reviews. Ordered cams(800$) on the 13th of July. Two weeks and its been month. I called one time to ensure my package and the lady sounded rude when saying " we don't make those parts... competetion cams is sending them to you directly". Well WHERE THE F$(K are my cams... she also said make sure to use the tracker, which doesn't even SHOW A GOD DAM THING ON IT( assuming, because they don't ship anything as a contracted vendor). Do your self a favor and read my title again. Show more 

John J. 

on SiteJabber

5 years ago

Customer service department doesn't exist Don't bother calling them or emailing them, no one will ever answer. I spent over 1 hour on the phone and hung up due to no one answering. Also good luck finding a support email, it doesn't exist.