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Joe Myers Ford
- Car Dealers
- Houston, TX
About this business
Location details
16634 NW Freeway, Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Very easy vehicle drop off and check in process Vehicle time of completion was appropriate. Updates and additional needed maintenance was handled professionally.
Business response:
We greatly appreciate your positive feedback about your recent service experience with us. It's wonderful to hear that our drop-off and check-in process was easy for you, and that we completed your vehicle service within an appropriate timeframe. We're especially pleased that our team handled the updates and additional maintenance recommendations in a professional manner. Your feedback reinforces our commitment to providing transparent, reliable service while maintaining the high standards our customers deserve. Thank you fo... read more
Easy check in and check out. Detailed info along the way. Good repair work done.
Business response:
We are elated to hear about your positive experience with our service process. It's wonderful to know that our check-in and check-out procedures were smooth and that you appreciated receiving detailed information throughout your visit. Thank you for recognizing the quality of our repair work. Your feedback reinforces our commitment to providing excellent service and keeping our customers informed every step of the way. We truly value customers like you who take the time to share their experiences.
Meet me at the truck discuss what we was going to have done to the truck. He came over halfway through saying they're finished work items then he came back over and said everything was completed and gave me a full detail of checking the tires Threads everything about it great communication.
Business response:
We are excited to hear about your positive experience with our service team. It's wonderful to know that our staff took the time to meet with you, discuss the work needed on your truck, and keep you informed throughout the entire process. Your feedback about the thorough inspection, including the detailed tire and thread check, along with the great communication you received, means a lot to us at Joe Myers Ford. We're committed to providing transparent and comprehensive service, and it's gratifying to know we met your expect... read more
Came in for standard oil change and paint protection. Seems like services were done well. Marcos is excellent!!! I am missing a few personal belongings tho which was surprising. Nothing overly expensive at all, but still...
Business response:
We genuinely appreciate your feedback and are pleased to hear that your oil change and paint protection services met your expectations. It's wonderful to know that Marcos provided you with excellent service during your visit. We understand your concern regarding your personal belongings, and we take this matter seriously. To discuss this further, please reach out to us directly. We look forward to hearing from you.
Great experience from contact to driving away with my third new vehicle from Joe Myers Ford
Business response:
Thank you for your review and for being such a loyal customer! We are truly honored that you chose Joe Myers Ford for your third vehicle purchase, and we're delighted to hear about your consistently great experiences with us. Your continued trust means everything to us, and we're thrilled that we could make the entire process smooth from your initial contact through to driving away in your new vehicle. We look forward to serving you again in the future and appreciate you taking the time to share your positive experience.
It's always been great. However, what I don't like is that you come in, tell them who you are and what you're here for. Then they tell you oh you need to see this person. It would be great to have a name on the appointment reminder.
Business response:
We are delighted to hear that your experience has consistently been great! Your loyalty and positive feedback truly mean a lot to us. We appreciate your constructive suggestion about including the specific team member's name on appointment reminders. Your input helps us identify ways to streamline the check-in process and make your visits even more efficient. We value feedback like yours as it helps us continue improving our customer experience.
Service was excellent. Luis Acosta was knowledgeable, friendly and extremely courteous. Joe Myers is fortunate to have such a dedicated employee.
Business response:
We are utterly delighted to hear about your excellent service experience. It's wonderful to know that Luis provided you with knowledgeable, friendly, and courteous service that exceeded your expectations. Your kind words about our team member mean the world to us, and we truly appreciate you taking the time to share this positive feedback. We're proud to have dedicated professionals who consistently deliver outstanding customer experiences, and your review reinforces our commitment to maintaining these high standards.
Efficient, friendly Matt was friendly. He got done what I needed and didn't push anything extra. The work was completed in a timely manner.
Business response:
Thank you for your review and for taking the time to share your positive experience with us. We're delighted to hear that you found our service efficient and that Matt provided you with friendly, professional assistance throughout your visit. It's wonderful to know that we completed your needed work in a timely manner without any unnecessary pressure for additional services. At Joe Myers Ford, we strive to build trust through honest, transparent service that puts your needs first. Your feedback reinforces our commitment to p... read more
Luis was very attentive to our needs for the 4 weeks that our vehicle was in the repair shop
Business response:
Thank you for taking the time to share your positive experience with us. We are delighted to hear that Luis provided such attentive service during the time that your vehicle was in our repair shop. We truly appreciate your patience during the extended repair period, and we're grateful that Luis was able to keep you informed and supported throughout the process. Your feedback about his dedication to meeting your needs means a great deal to our team.
Frequently asked questions about Joe Myers Ford
How is Joe Myers Ford rated?
Joe Myers Ford has a 4.5 star rating with 19,536 reviews.
When is Joe Myers Ford open?
Joe Myers Ford is open now. It will close at 9:00 p.m.