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Joe Myers Ford
- Car Dealers
- Houston, TX
About this business
Location details
16634 NW Freeway, Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Service department did a great job taking care of my truck. Marcos was exceptionally attentive and informative which made my experience seamless.
Business response:
We are thrilled to hear about your positive experience with our service department. It's wonderful to know that our team provided excellent care for your truck and that Marcos delivered the attentive and informative service you deserved. Creating seamless experiences for our customers is what we strive for every day. Your feedback about the quality of service you received truly means a lot to us and helps us continue delivering the level of care our customers expect.
Very pleasant experience this time. Matt helped me a lot and answered all my questions. Could not find the $350 credit I was told I was getting for my last terrible experience - not happy about that.
Business response:
We are pleased to hear about your positive experience with us. It sounds like Matt provided you with excellent support and took the time to thoroughly address your questions. We understand your concern about the missing credit from your previous visit and want to ensure this gets resolved for you. Please contact us directly so we can locate that credit and make sure you receive what you were promised.
I had to get a new transmission and the service team dealt with the extended warranty folks directly making this repair seamless. All I I had to do is drop my truck off, pick up a rental, read the frequent updates and pick my truck when the work was completed. I was very happy with the process.
Business response:
We sincerely value your positive feedback about your transmission repair experience. It's wonderful to hear that our service team made the process seamless by handling the extended warranty coordination directly for you. We're pleased that the rental vehicle arrangement, regular communication updates, and overall repair process met your expectations. Your satisfaction with how smoothly everything went from drop-off to pickup means a great deal to us at Joe Myers Ford. We appreciate you taking the time to share your experienc... read more
Marcus and the team at Joe Myers Ford were easy and friendly to work with. Thank you
Business response:
We are overjoyed to hear about your wonderful experience with our team! It sounds like Marcus and our staff made your visit smooth and enjoyable. We truly appreciate you taking the time to share your positive feedback. Your kind words mean so much to us and motivate our team to continue providing excellent service to every customer who walks through our doors.
They did the repairs needed, worked with our aftermarket warranty. My only problem was they didn't wash it before pickup.
Business response:
We are absolutely thrilled to hear about your positive experience with our repair services. It's wonderful that we could successfully complete the necessary work and coordinate effectively with your aftermarket warranty provider. We understand your concern about the vehicle not being washed before pickup, and we genuinely appreciate you bringing this to our attention. Your feedback helps us improve our attention to those finishing touches that make the complete service experience exceptional. Thank you for choosing Joe Myers... read more
My 1st time using the dealership for an oil change. My truck sat in the finish bay for an hour after the service was completed. The only reason I gave 3 stars instead of 1 is due to BJ being a good service writer. It appears that BJ multi tasks and assists service along with being a service writer!!!
Business response:
We value your opinion and appreciate you taking the time to share your experience with us. We understand your frustration regarding the wait time after your service was complete. Your feedback is important to us as we work to improve our service efficiency. We're pleased to hear that BJ provided you with excellent service and made a positive impression during your visit. We recognize the dedication of team members who go above and beyond to assist customers throughout their experience. Your insights help us identify areas wh... read more
Gary is the first salesman that has found trucks with exactly what I was asking for and he made sure the trucks were cleaned and ready with both sets of keys when I arrived. The previous two car salesmen did not do this on the last 3 trucks we bought. One previous salemen (Johnny) said he would have both sets of keys ready for our trucks when we arrived and that was not the case. After repeated phone calls he eventually stopped answering our calls so I had to return to the dealership in person to get our keys. Then again whe... read more
Business response:
We are thrilled to hear about your outstanding experience with Gary and how he exceeded your expectations. It sounds like he truly understood what you were looking for and made sure every detail was handled perfectly. Having both trucks ready with everything you requested, including both sets of keys, full diesel tanks, and proper cleaning, demonstrates the level of service we strive to provide. We appreciate you sharing how Gary made sure both vehicles had all the features you needed and were completely prepared for your ar... read more
Easy check-in. Was kept informed via text about service. Quick and easy check out Great service overall
Business response:
Thank you for your wonderful feedback! We're delighted to hear that your service experience with us was smooth from start to finish. It's great to know that our check-in process was straightforward and that keeping you updated through text messages about your service made the experience more convenient for you. We're pleased that your checkout was just as seamless. Your positive comments about our overall service mean a lot to our team. We appreciate you taking the time to share your experience and look forward to serving yo... read more
They had the truck I was looking for and made me the deal I was looking for and Calvin was great
Business response:
We are absolutely thrilled to hear that you found exactly what you were searching for! It sounds like everything came together perfectly - finding the right truck and reaching an agreement that worked well for you. We're delighted that your experience with our team met your expectations. Your feedback about the excellent service you received means a great deal to us at Joe Myers Ford. We truly appreciate you taking the time to share your positive experience and look forward to serving you again in the future.
Frequently asked questions about Joe Myers Ford
How is Joe Myers Ford rated?
Joe Myers Ford has a 4.6 star rating with 18,523 reviews.
When is Joe Myers Ford open?
Joe Myers Ford is closed now. It will open at 9:00 a.m.