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Joe Myers Toyota
- Car Dealers
- Houston, TX
About this business
Location details
19010 NW Freeway, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Really bad experience for regular maintenance with appointment 2 hours that's not a good service
Business response:
Thank you for your feedback, and we apologize for the extended wait during your recent maintenance visit. We understand that a two-hour wait, even with an appointment, does not meet the level of service you expect or deserve. To discuss your experience further and ensure we can address any concerns, please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They will be more than happy to assist and work toward a better experience for your future visits. Thank you for givin... read more
Refrigerant evacuation and recharge was done in a timely manner but leak detection process was explained poorly with no follow up. After Calling the service center, another service advisor clarified findings and process further in detail. I
Business response:
Thank you for your feedback. We're pleased to hear that your refrigerant service was completed promptly, but we apologize for any confusion regarding the leak detection process. Ensuring clear communication is essential to us, and we regret that we didn't meet that standard during your visit. To address your concerns more fully and provide any additional assistance, please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. We're here to ensure your experience is thorough a... read more
The mechanical can't solve my car problems. They charged me $2000 but not over 1 month. My car still has the same problem and I backed to them for checking again. They said they didn't see my car has the problem. Sigh!!
Business response:
Thank you for sharing your experience, and we are sorry to hear about the ongoing issues with your vehicle. We understand how frustrating this can be. Please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They would be happy to assist you further and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
No solucionaron el problema y aún así me cobraron
Business response:
We apologize for the frustration you experienced, and we understand how concerning it is to feel like the issue wasn't resolved. We'd like the chance to review your visit and make things right. Please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com, and they will work with you to address your concerns. Your satisfaction is important to us, and we appreciate your feedback. - Lamentamos la frustración que haya experimentado y comprendemos lo preocupante que es sentir que e... read more
Spamming me with a service that I declined for 2 weeks. They want $90 to change the air cabin filter. $20 part that takes 2 minutes to change and they can't take no for an answer?
Business response:
We apologize for the frustration caused by the repeated service offers after you declined. We understand how important it is to respect your decisions, and it's never our intention to make you feel pressured. We appreciate your feedback and want to ensure this doesn't happen again. Please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They would be happy to assist in resolving this matter. Thank you for bringing it to our attention, and we hope to regain your trust.
Over torqued the oil filter housing then made me pay for a new one.
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with your recent service. This is not the level of service we aim to provide, and we'd like to look into this further to resolve the issue. Please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com so we can address your concerns and work towards a solution. We appreciate your feedback and hope to make things right.
Great customer service and prompt in taking care of service to vehicle
Business response:
Thank you for taking the time to share your feedback. We're glad to hear that you found our customer service prompt and efficient, but seeing your rating, it looks like something might not have met your full expectations. We'd love the opportunity to learn more about your experience and see how we can make things right. Please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. We look forward to hearing from you and addressing any concerns you may have.
It was horrifying what I have seen what was deliver and the change of attitude before and after was not acceptable
Business response:
We sincerely apologize for the issues you encountered with your delivery and the change in attitude you experienced. This is not the level of service we aim to provide, and we understand your frustration. Please contact Rodney Feltus, our Customer Relations Manager, at Rfeltus@joemyerstoyota.com or 281-653-5192 so we can address your concerns directly and work to make things right. Your satisfaction is important to us, and we appreciate the opportunity to improve your experience.
Never told non Toyota brakes put on front of AWD Lexus, have had squealing at stops ever since. Then told could replace with Toyota brakes to make squealing stop.NEVER given option for SAFETY Feature, why would anyone think squealing brakes are acceptable. If it were your car.
Business response:
We sincerely apologize for the experience you've had with your vehicle's brakes. Your safety and satisfaction are our top priorities, and we understand your frustration regarding the lack of communication about the brake replacement and the ongoing squealing. Please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com so we can address your concerns and work towards a resolution. We appreciate your feedback and the opportunity to make things right. Thank you for bringing this... read more
Frequently asked questions about Joe Myers Toyota
How is Joe Myers Toyota rated?
Joe Myers Toyota has a 4.5 star rating with 15,775 reviews.
When is Joe Myers Toyota open?
Joe Myers Toyota is open now. It will close at 9:00 p.m.