Joella Benson

Fernando G. 

Verified by American Portfolio Mortgage / Town Square Mortgage

4 years ago

I wish the loan officer would return calls. The lack of communication put a lot of stress on everyone and made it difficult to navigate the transaction. We had to extend the closing a few times without a clear understanding as to why and and the explanation given made no sense. It’s unfortunate the buyers didn’t have a good experience.  

Kenneth J. 

Verified by American Portfolio Mortgage / Town Square Mortgage

4 years ago

This has been the worst mortgage company I have worked with in the 38 years I have been in real estate. Communication has been inadequate. Nothing happened on time. Too many last minutes surprises and requests. If there had been communication during the process other than the automated updates, the entire process would have been much better.  

Julio Cesar Carranza C. 

Verified by American Portfolio Mortgage / Town Square Mortgage

4 years ago

To make things faster. Because the process of us took a long time.  

Jared C C. 

Verified by American Portfolio Mortgage / Town Square Mortgage

4 years ago

Joella was decent at responding. Communication was never offered but always had to be sought. The lender was highly uninformed on the process. Seems to have never done a flipped FHA deal before.  

Timothy B. 

Verified by American Portfolio Mortgage / Town Square Mortgage

5 years ago

Provide regular communication to constituents. It should not require multiple calls, texts and emails to get status updates. Particularly when the transaction closes over 60 days after the contract date. 

Michael W. 

Verified by American Portfolio Mortgage / Town Square Mortgage

5 years ago

Lack of communication / Ignored multiple emails requiring response / Over 3 contract extensions due to lender.  

Krystal L A. 

Verified by American Portfolio Mortgage / Town Square Mortgage

5 years ago

Better communication, especially for a first time homebuyer. Did not close on time, off by nearly a month. I personally did not have a good experience and would not recommend. Also, closing was off by nearly 4K, fortunately I did have that saved— again due to lack of communication. 

Ramona C. 

Verified by American Portfolio Mortgage / Town Square Mortgage

5 years ago

I was having a hard time at times getting a response in a reasonable amount of time. 

Jeffery L S. 

Verified by American Portfolio Mortgage / Town Square Mortgage

5 years ago

I got a house. Great working with Joella