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JOEY Sherway
- Restaurants
- Etobicoke, ON
About this business
Location details
25 The West Mall, Unit 500, Etobicoke, ON, M9C 1B8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
The front hostess and wait staff were wonderful! I was, however, disappointed in my dinner choice. I ordered the fish tacos and it was not what I would normally expect. It was a few tiny pieces of some kind of very crispy fish under a mountain of guac and lettuce. The fish part was very strange. Will definitely order something different next time.
Business response:
Thank you for taking the time to share your experience with us. We're so glad to hear that you felt well taken care of by our hostess and wait staff — we’ll be sure to pass along your kind words. That said, we’re sorry to hear the fish tacos didn’t meet your expectations. Your feedback is valuable, and we’ll be sharing it with our culinary team as we’re always looking to improve. We hope to have the opportunity to welcome you back soon and help you find a new favorite dish! Best, Kimberly Benitez, Reservation Coordinator
First time eating at Joey Sherway. The service was okay, could have bene elevated with some more attention to details. We were never asked for refills of our drinks, besides my mom who had coffee. They knew we were celebrating a birthday of my son. Never asked for his name, though they did ask how old he was turning...which was 14. Food was good, portions small. For $26 sandwich I would expect a bigger portion. The burgers looked good. My sister ordered the lettuce wraps which I believe were $24 dollars as an appetizer, she... read more
Ive been to Joey on a number of occassions and I don’t recall the food being so bad. Our appetizers were ceviche and crab dip. The ceviche was mediocre and felt so heavy and thick. Not light and airy as a ceviche should be. The crab dip was far too salty. Our entrees were lobster spaghetti (which was returned), the peanut curry cod and shrimp ravioli. The lobster ravioli while yes it stated that it there was lemon in it, was so overpowered by lemon that you couldn’t taste anything else. It was not good at all. When the dish ... read more
Server untrained. Placed the wrong drink and dinner orders. The meal was awful, very greasy and undercooked. The manager passed our table several times and did not acknowledge us. We had to ask the server to get the Manager to address the wrong meal orders. Overall, very poor service and food quality was not appealing.
The server on the rooftop lounge was working alone when we arrived and had what looked to be about 8 or 9 tables. This was clearly an understaffing issue - and we had to wait a long time to get drinks, refills, appetizers, main order etc. This is not the server's fault - she was great and overworked. The manager who was in he rooftop lounge was completely useless and not helping the server at all. She was standing at the bar on her phone for most of our experience, while our server ran around to all the tables, making dr... read more
Business response:
Good morning Laura, Thank you for dining with us, and for sharing your honest experience from Saturday. I will be sharing this feedback with our entire leadership team as well as following up with the server working that day to check in on her experience. This is never the experience we want to provide for both guest and staff, thank you for bringing it to my attention. Looking forward to hosting you again in future and showing you this feedback was heard and our team grew from it, so thank you. Victoria Haufek Assistant Gen... read more
It was my birthday dinner and we had a reservation. After we were seated at a table right in the middle we asked if we could have a booth instead. The server came back saying that unfortunately they were expecting larger groups and we could not get one. Our table sested 4 and there were two empty booths for 4. When we finished our dinner more than one hour later those booths were still empty as well as other larger booths. We were not happy with the way we were treated. Also the prices for wine are ridiculous ($14.50 for 5i... read more
Not suitable for plant based dining. Wouldn’t recommend
Business response:
Hi Kristen, I am so sorry for the lack of hospitality received during your last visit. I would love to invite you back in and provide a menu tour for you to show you where our chefs team can get more creative then simply tofu and rice (I agree that doesn't sound exciting at all!)
Frequently asked questions about JOEY Sherway
How is JOEY Sherway rated?
JOEY Sherway has a 4.6 star rating with 19,074 reviews.
When is JOEY Sherway open?
JOEY Sherway is open now. It will close tomorrow at 12:00 a.m.