Kenneth Alban of Mutual of Omaha Mortgage

Business response:

I'm truly grateful for your positive comments, James! It's always my goal to stay proactive and keep my clients informed and at ease throughout the process. I'm delighted to hear that you've had a great experience and plan on continuing to use my services for future refinances. Thank you for choosing Mutual of Omaha Mortgage and for leaving such a fantastic rating. I look forward to working with you again in the future! 

Business response:

I'm really glad to hear that you were satisfied with the communication and service provided, Timothy. Ensuring you are kept informed and confident during the process is a top priority for me. Thanks for taking the time to leave such a positive review and for the full star rating. It was a pleasure working with you at Mutual of Omaha Mortgage. 

Business response:

I'm thrilled to hear that you had such a positive experience, Gerald. It was a pleasure working with you and helping you understand the process. I'm equally excited about the prospect of working together again when interest rates fall. Your satisfaction is my top priority, so don't hesitate to reach out if you have any further inquiries in the meantime. Thank you for sharing your kind words and the 5-star review. It truly means a lot. 

Business response:

I'm thrilled to hear that you had a positive experience with me. It was truly a pleasure to assist you, Bette! Your review reflects the level of service that Mutual of Omaha Mortgage aspires to provide to all our customers. I make it a point to listen and understand each client's unique situation to offer the best solutions possible. Thank you for taking the time to acknowledge this effort and for your kind words. If you ever have any more questions or need further assistance, please don't hesitate to reach out. 

Business response:

I'm thrilled to hear that you had such a positive experience with us, Theresa! Gaining your satisfaction through good communication and transparency is always my aim during the refinancing process. Your kind words mean a lot to me and my team at Mutual of Omaha Mortgage, and we are here for any future needs. Thanks for the 5-star rating! 

Business response:

Hi Joann, I'm thrilled to hear that your experience was smooth and efficient! It was my pleasure to guide you through the mortgage process and ensure you were kept informed every step of the way. Your feedback is greatly appreciated and it was a pleasure working with you. Should you have any further questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing Mutual of Omaha Mortgage. 

Business response:

I'm really pleased to hear that you found the process easy, Michael. It's always our goal at Mutual of Omaha Mortgage to ensure that everything is straightforward and clear for our customers. Thank you for taking the time to leave a 5-star review. It's much appreciated. Let me know if there's anything else you need in the future. Kenneth Alban 

Business response:

I appreciate your feedback, Douglas. I'm glad to hear that you found my service valuable during your process with Mutual of Omaha Mortgage. Keeping clients updated and well-informed is an essential part of my job. If you have any more questions or if there's anything else you need in the future, please don't hesitate to reach out. Thank you for your trust and your excellent rating! Kenneth Alban 

Business response:

Thank you for the 5-star rating and the wonderful review, Amy! It's great to know that you found my help valuable and that you appreciated my attention to detail throughout the process. It was my pleasure to assist you and I look forward to the opportunity to serve you again in the future at Mutual of Omaha Mortgage.