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Kenny Kent Chevrolet
- Car Dealers
- Evansville, IN
About this business
Location details
4600 Division Street, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The wait was terrible!!! I also own a Toyota that I have serviced at Kenny Kent Toyota & never have to wait the time as I did for my Tahoe. I also had asked about a repair being made on one of my sensors & was told I'd get a call about it. I did & returned that call, left a message & have heard nothing back.
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for the extended wait time and the lack of follow-up regarding your sensor repair. This is not the level of service we strive to provide, and we regret that your experience fell short of expectations. To address your concerns promptly, please contact Phillip Timmons, our Service Director, at 812-492-6918. He will be happy to assist you in resolving these issues. Thank you for bringing this to our attention, and we hope to restore your confidence in our servi... read more
Took weeks to get a part ordered that should have been ordered at the initial visit. Rarely will the phones be answered timely, can take 2-3 days to get a response. Typically info either isn't shared or delayed in sharing for maintenance visits to Car Fax to keep everything on schedule and current.
Business response:
Thank you for sharing your experience with us. We apologize for the delays and communication issues you encountered during your service visit. Your time and vehicle maintenance are extremely important to us, and we regret that we fell short in these areas. To address your concerns and ensure we improve, we encourage you to reach out to our Service Director, Phillip Timmons, at 812-492-6918. He will be happy to discuss your experience in detail and work toward a resolution. Thank you for bringing this to our attention, and we... read more
The customer service was not acceptable. My daughter and I stood in lobby of service area to be waited on. We were waiting more than 10 minutes to be acknowledged with staff walking past us and then stating someone will be with you. When we finally got waited on to check in the vehicle, advised need oil change, hearing thumping noise since day we purchased it at the Kenny Kent dealership, and requested them to check fluid sound when heat is on. I dropped the vehicle 11/6/2024 and appointment scheduled for 11/7/2024. I never ... read more
Business response:
We sincerely apologize for the poor experience you had during your visit, and we truly understand your frustration. Waiting for acknowledgment and not receiving timely updates about your vehicle is unacceptable, and it's disappointing to hear that your concerns regarding the noise and fluid sound have not been fully addressed. We want to ensure your vehicle receives the attention it needs and that this situation is resolved. Please contact Phillip Timmons, our Service Director, at 812-492-6918 so we can review the details of... read more
I messaged Matt and called with no response on service update. Ended up calling Chris to follow up for me. Matt called me and said paperwork buried and he forgot about me. Proceeded to let me know service was complete, but would need to make an additional apt to look at burning oil smell. He didn't trust the service tech that did my oil change to do it. I asked if he trusted him to do an oil change and he replied yes, of course. Concerning conversation, with lack of cus
Business response:
We apologize for your frustration and appreciate your feedback. Technicians have different skill sets. A technician who performs oil changes and tire rotations is trained to perform that service flawlessly. A diagnostic service is performed by a service technician with more technical and problem-solving training and is certified to perform those services. Please reach out to Phillip Timmons, our Service Director, at 812-492-6918. He will assist you and ensure you receive the service you deserve. Thank you for your patience, ... read more
Expensive Time consuming mind numing
Business response:
Thank you for your feedback! We appreciate your honesty and apologize for any inconvenience you experienced. We're committed to improving our processes and providing a more efficient service. If you have any specific concerns, please feel free to reach out to us directly. Your satisfaction is important to us!
Poor customer service. Total chaos in the service area and organization. The communication was worse more than one visit. The service MANAGER was the worst I've ever had!
Business response:
We're sorry to hear about your experience and appreciate your feedback. Your concerns regarding customer service and communication are important to us. We strive to provide a better experience for all our customers. Please reach out to Phillip Timmons, our Service Director, at 812-492-6918. He would like to discuss your experience further and work towards a resolution. Thank you for bringing this to our attention.
Had a scheduled appointment for first service and 1 of 2 recalls. Had truck for 6.5 hours and all that was done was an oil change and it had to be changed again the next day because the old oil was not properly drained. No fluids were checked or filled, no tire rotation or even check air pressures,no recall work was done, even the sticker on the windshield had next oil change due 2/30/25 or 35xxx miles? The truck only had 4600 when serviced. Very sloppy work
Business response:
We are truly sorry to hear that your recent service experience at Kenny Kent Chevrolet did not meet your expectations. Our goal is to provide exceptional service to every customer, and it's disappointing to learn that we fell short in this instance. To ensure that we can address your concerns promptly and effectively, we would like to invite you to contact our Service Director, Phillip Timmons, at 812-492-6918. We value your feedback and appreciate the opportunity to make things right.
Gives away personal information to 3rd party people. They gave address, phone number, email, VIN number, and everything the seller gave them to buy a truck. Horrible.
Business response:
Thank you for bringing this issue to our attention. We sincerely apologize that your personal information, including address, phone number, email address, and vehicle identification number (VIN), was allegedly disclosed to a third party. To ensure your safety and address your concerns promptly, we would like to connect you directly with Katie Ryan at kryan@vtaig.com. We understand that this situation may be unsettling, and we want to assure you that we are committed to protecting your privacy. Please do not hesitate to conta... read more
For $82 we got our oil changed. Fluids were not topped off and tires were not rotated.
Business response:
We are truly sorry to hear that your recent oil change experience at Kenny Kent Chevrolet did not meet your expectations. Our goal is to provide exceptional service to every customer. To ensure that we can address your concerns promptly and effectively, please contact our Service Director, Phillip Timmons, at 812-492-6918. We value your feedback and appreciate the opportunity to make things right.
Frequently asked questions about Kenny Kent Chevrolet
How is Kenny Kent Chevrolet rated?
Kenny Kent Chevrolet has a 4.4 star rating with 3,128 reviews.
When is Kenny Kent Chevrolet open?
Kenny Kent Chevrolet is closed now. It will open tomorrow at 9:00 a.m.