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Kenny Kent Chevrolet
- Car Dealers
- Evansville, IN
About this business
Location details
4600 Division Street, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We got there on tome for our app. Set there about 2 hrs. No body let us know anything finally I went outside and there was my suv setting there. It had been done for about 45 minutes. Then I went in and ask about it and nobody knew anything. The lady couldn't find my keys. It was a very bad experience one I don't want to go through again. And there was 2 other people who had been there longer than us and there vehicles were also setting there done also. Don't know where those peoples heads were but it sure wasn't on there jo... read more
The brake service only mad thinks worse
Very poor service department. Buying a car from here was a pleasant experience, but stay away from the the service department go somewhere else for service you'll be happy that you did.
Business response:
We are truly sorry to hear about your negative experience with our service department. We strive to provide excellent customer service to all of our customers, and it's disappointing to learn that your experience fell short of our expectations. To better understand your concerns and address them effectively, please contact Phillip Timmons, our Service Director, at 812-492-6918 at your earliest convenience.
I was not informed of the active rebates on services rendered. So I lost money.
Business response:
We apologize that you feel you were not informed of available rebates. Our goal is to provide transparent and accurate information to our customers. To better understand your situation and ensure you receive the correct information, please contact our Service Director, Phillip Timmons, at 812-492-6918. He will be happy to review your account and assist you further.
Check-in for customer service points was lacking. It felt like I was interrupting the gentleman. Words are currency and should represent the business with gratitude.
Business response:
Thank you for taking the time to share your recent experience at Kenny Kent Chevrolet. We sincerely apologize that the check-in process for customer service points fell short of your expectations.
Dealer adds on additional stuff they won't remove and a sales guy lied to me. On the test drive the tpms light was on a rear tire was visibly low. Asked him to have it checked that there was not something in it. He pulled it to service and said it was all good just low. I asked again if there was a nail or screw in it he said no. I went to put my stuff in the car and you could see the nail in the edge of the tire where it's not fixable. I don't like being forced to buy add ons or lied to!
Business response:
Thank you for sharing your experience at Kenny Kent Chevrolet. We sincerely apologize that you encountered these issues during the sales process and that you felt pressured into add-ons. To gather more details and ensure we address these issues appropriately, we'd like to connect you with Katie Ryan. She can be reached at kryan@vtaig.com. We appreciate your willingness to bring this to our attention, and we look forward to regaining your trust. Sincerely, The Kenny Kent Chevrolet Team
I waited 6 months for leaf springs and parts, dropped off my vehicle for 9 days, nothing was fixed. Wrong parts. Third time in about a/c not blowing cold, not fixed. Service bulletin for roof dents, not fixed. So, I drove a new Silverado loaner, while they fixed nothing on my truck for 9 days.
Business response:
Thank you for taking the time to leave this review. We apologize for the repeated issues you've experienced with your truck's repairs and the extended wait time for parts. We understand your frustration. Phillip Timmons, our Service Director, would appreciate the opportunity to discuss your experience in more detail. Please contact him directly at 812-492-6918 to schedule a meeting or discuss a plan for resolving the outstanding repairs. We value your business and hope to regain your trust. Sincerely, The Kenny Kent Chevrole... read more
We waited 20 mins to be checked out after truck was done
Business response:
Thank you for your feedback about your recent service experience at Kenny Kent Chevrolet. We apologize for the long wait time you encountered after your truck was finished. To discuss your experience and ensure this doesn't happen again, please contact our Service Director, Phillip Timmons, directly at 812-492-6918. Sincerely, The Kenny Kent Chevrolet Team
Service was fast. I was charged for someone else's ticket.
Business response:
Thank you for taking the time to leave a review about your recent service experience at Kenny Kent Chevrolet. We sincerely apologize for the mistake of charging you for someone else's service ticket. We understand how frustrating it can be to be billed incorrectly, and appreciate you bringing this to our attention. We apologize for the inconvenience this caused you. We value your business and hope to regain your trust. Sincerely, The Kenny Kent Chevrolet Team
Frequently asked questions about Kenny Kent Chevrolet
How is Kenny Kent Chevrolet rated?
Kenny Kent Chevrolet has a 4.4 star rating with 3,128 reviews.
When is Kenny Kent Chevrolet open?
Kenny Kent Chevrolet is closed now. It will open tomorrow at 9:00 a.m.