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Kenny Kent Toyota
- Car Dealers
- Evansville, IN
About this business
Location details
5600 Division Street, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Oil change was fine but replacing battery took like 45 minutes with 3 guys just looking at it for Swahili until I went out into the service area.then they didn't reset things and I had NO screen and NO radio so had to go all the way back out to Toyota to have them reset that from replacing battery!!!!!
Business response:
Thank you for sharing your experience with us. We're sorry to hear about the inconvenience you faced during your visit. While we're glad the oil change went smoothly, we understand how frustrating the delay with the battery replacement and the subsequent reset issues must have been. Please reach out to Jeff White, our Service Manager, at 812-469-6302, so we can address your concerns and ensure a better experience moving forward. Your feedback is important to us, and we appreciate the opportunity to make things right.
I paid for new parts like air filter and new wiper blades and old ones or still on there
Business response:
Thank you for bringing this to our attention. Looking at your November service history, we did not perform a wiper replacement service (and you were not charged for replacements). However, we did replace the oil, engine, and cabin air filters. We're sorry if we missed adding a wiper insert replacement request at check-in. If you're able to swing by, we can replace the inserts without an appointment. If you swing by, please pull into the service drive and mention that Gary Lehner, the service drive manager, asked you to stop ... read more
They fixed the recall problem in a timely manner
Business response:
Thank you for sharing your feedback. We're pleased to hear that we were able to address your recall issue promptly. However, we'd love to understand what we can do to improve your overall experience. Please feel free to reach out to Jeff White, our Service Manager, at 812-469-6302 so we can discuss any additional concerns you may have and ensure we continue to meet your expectations. We value your business and hope to serve you better in the future.
Good service with no issues.people were cordial and knew how to service my car.
Business response:
Thank you for your feedback. We're glad to hear that your service experience went smoothly and that our team was able to meet your needs. If there's anything else we can do to improve or if you have any additional concerns, please don't hesitate to reach out to Jeff White, our Service Manager, at 812-469-6302. We're here to help!
The service department seems to be divided into at least two parts and if you do not l ow which division to ask for then the people seem not to know what has been serviced on your vehicle and what has not. The people you schedule the service at times say things which intimidating. Past experience tells me they may not always tell the truth.
Business response:
We apologize for the confusion and frustration you've experienced with our service department. We strive for clear communication and transparency, and it's disappointing to hear that this was not your experience. To address your concerns and ensure a better experience moving forward, please contact Jeff White, our Service Manager, at 812-469-6302. He will be happy to assist you and clarify any issues related to your vehicle's service. Thank you for bringing this to our attention.
They didn't tighten up the he skid plate bolts after an oil change.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the oversight with your skid plate bolts after the oil change. Ensuring that every detail is taken care of during service is important to us, and we regret that this happened. Please reach out to Jeff White, our Service Manager, at 812-469-6302 so we can address the situation and make it right. We appreciate your feedback and the opportunity to resolve this for you!
Car was not ready when promised. Was not notified. Car was not washed as promised. Tire pressure was not checked. Car was not brought around to front of building. Front desk was not friendly. I have had my Lexus serviced here since I bought it new and this will be my last.
Business response:
One of the attributes of an excellent service advisor is the perfect orchestration of a guest's Lexus as it moves through the service department. However, after reviewing your service visit, we discovered that the coordination and communication contributing to an outstanding experience were lacking. This has been corrected, and we hope you accept our sincere apology. Please contact Max Curry, Lexus Service Manager, at 812-469-6237 and give us another try.
Service was wonderful. Everyone was so nice and helpful. It was an exceptional experience. I highly recommend Kenny Kent Lexus in Evansville Indiana.
Business response:
Thank you for your feedback! We're glad to hear that you had a wonderful experience and that our team was nice and helpful. However, we are concerned about your one-star rating. If you have any concerns or need assistance, please don't hesitate to contact Max Curry, our Lexus Service Manager, at 812-469-6237. We appreciate your recommendation and hope to serve you again soon!
I specifically told them NOT to rotate my tires, but they did anyway.
Business response:
Thank you for your input. Your visit was the 4th ToyotaCare complimentary 20K service, an oil change, and tire rotation that is 'bundled" by Toyota. To receive the complimentary oil change, both the complimentary oil change and complimentary tire rotation services must be performed. Our apologies for not explaining this to you and giving you the option to purchase the oil change only. This is not the level of customer satisfaction outcome we strive to achieve. Please contact Jeff White, our Service Manager, at 812-469-6302 i... read more
Frequently asked questions about Kenny Kent Toyota
How is Kenny Kent Toyota rated?
Kenny Kent Toyota has a 4.5 star rating with 4,489 reviews.
When is Kenny Kent Toyota open?
Kenny Kent Toyota is open now. It will close at 8:00 p.m.