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Kenny Kent Toyota
- Car Dealers
- Evansville, IN
About this business
Location details
5600 Division Street, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
They completed my service in less than 10 minutes. My skid plate was hanging before i came in and forgot to mention it to them. I know they had to see it in order to change my oil and when i left it was still hanging so they either ignored it or didn't even change my oil. I also went somewhere else about a week later to replace a popped tire and my windshield wiper fluid was almost empty and they were supposed to fill all my fluids.
Business response:
We sincerely apologize for the issues you've experienced during your recent service visit. This is certainly not the level of service we aim to provide, and we regret that we fell short of your expectations. We take these matters seriously and would like to investigate further to ensure this doesn't happen again. Please contact Jeff White, our Service Manager, at 812-469-6302 at your earliest convenience. We value your feedback and hope to restore your trust in our service.
Poor service, check engine light was on while "world best inspection" was done , never was asked if I would like to have it checked. They did the oil change and that is all
Business response:
We apologize for the disappointing experience you had at Kenny Kent Toyota. Your feedback is valuable to us as we strive to provide exceptional service to our customers. To address your concerns directly, please contact our Service Manager, Jeff White, at 812-469-6302. Please provide your first and last name when you call or text. Thank you for bringing this to our attention.
Finally after 12 months I received a second key fob
Business response:
Unfortunately, the dealers did not receive two key fobs due to a supplier parts issue. We contact the owner as soon as we receive the second key fob from the manufacturer. We understand this is inconvenient and gives an owner an unnecessary but unavoidable worry, and we apologize. We strive to deliver an outstanding customer experience. Please feel free to contact Joe Walton, GSM, at 812-469-6352.
Got what I asked for nothing more . Kind attitude .
Business response:
Thank you for the review of Kenny Kent Toyota! We always want to deliver more than a two-star experience to our guests and would love your feedback on how we could have exceeded your expectations. Please reach out to Jeff White, our Service Manager, at 812-469-6302 at your earliest convenience to let us know how we can serve you better in the future!
This was not the experience that I envisioned when I purchased a luxury car. Many aspects of the process were not acceptable for any car purchase, especially not this one. Of all the car purchases in my life, this was by far the worst.
Business response:
Thank you for sharing your experience. Choosing, purchasing, owning, and servicing a Lexus should be an amazing experience. We're truly sorry that we fell short of providing you with this exceptional experience. Please contact Joe Walton, General Sales Manager, at 812-469-6352 so we can address your concerns.
I didn't know and they didn't tell there would be a service fee. Not a labor fee which I was charged but a service fee also. Not real happy about this.
Business response:
Hi Tim, thank you for sharing your feedback with us. We strive to be transparent about all charges and will work to improve our communication in the future. If you have any further concerns, please feel free to reach out to Jeff White, our Service Manager, at 812-469-6302.
Would never go there again!! Unfortunately heard all the horrible stories AFTER the fact!!!
Business response:
Hi there, we're sorry to hear about your experience. We strive to provide excellent service to all our customers. Please reach out to Joe Walton, our General Sales Manager, at 812-469-6352 to discuss what we can do to help.
Horrible, I received my car back with dark on the leather and grease marks which is visible when the leather is white! They did nothing but say sorry.
Business response:
We are sorry to hear about your experience with your car. We strive for excellence and I apologize for any inconvenience caused. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
When I purchased my vehicle I also purchased an extended warranty to cover interior care and even down to damaged rims... so I was told. The services department will not address any question on how to get fixes that should be covered. I was told at the time of purchase to contact the finance if I had any issues and I can not get a return call. Seems I have wasted thousands in this purchase. I have had issue after issue with the vehicle as well with major engine repairs it is a struggle at best.
Business response:
We're sorry to hear about your experience with our services department. We understand your frustration and would like to help. Please contact Jeff White, our Service Manager, at 812-469-6302 and we will do our best to make this better.
Frequently asked questions about Kenny Kent Toyota
How is Kenny Kent Toyota rated?
Kenny Kent Toyota has a 4.5 star rating with 4,489 reviews.
When is Kenny Kent Toyota open?
Kenny Kent Toyota is open now. It will close at 8:00 p.m.