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Kia West
- Car Dealers
- Coquitlam, BC
About this business
Location details
1881 United Blvd, Coquitlam, BC, V3K 0B6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Service Ive taken my car to them for service..They are the only ones to have worked on my car..To my. Surprise there was scratches all over one part of the car after they washed it..I have told them countless times do not wash my car and again it happens..I had to pay my detailer 400.00 to polish my car as they use dam brushes on the cars.. another time they chipped the paint on globbed on some touchup paint that wasn't the same color thinking I wouln't notice.. when this was brought up to their attention they said oh someon... read more
Unknowledgable advisor Been visiting this service centre for a few years. Was happy until I met a advisor named Tyler who didn't give me any update on my vehicle while my car was in service. Looks like a Playland for kids than a professional service centre. All his quote was uncertain and looks like he is 16. Terrible experience
Business response:
Hi Kiaman, we're very sorry you had a negative experience at our dealership. We would love the opportunity to further discuss this with you. Please call our Service Manager, Dan Northcote at (604) 936-5429.
Treated like gold....until. First of all, the salesman, Justin, was excellent to deal with. He wasn't pushy at all, was completely respectful and treated me really well. However, after the sale was made, the dealership became difficult to deal with. There were a couple of repairs that had been part of the deal that had to be done afterwards, and they botched it at every turn: ordering the wrong colour door handle, "missing" a window ding that I had to take care of on my own time, putting the wrong mats in the vehicle, leavin... read more
Business response:
We would like to thank you for giving us the opportunity to earn your business, and would like to express our sincerest apology to you for what you have experienced within our dealership. We assure you this is not how we do business, we are a company that prides ourselves on honesty, integrity and customer service. We value you as a customer and cannot express enough how sorry we are that this is how your experience with us went. Mo Meghji our General Sales manager would love the opportunity to talk to you. Please call him a... read more
dealer warrenty Purchased 2014 Hyundai Sonata in August 2016 put 5000 km on vehicle and took it in for service lube and oil and vehicle safety check, we live in Chilliwack so took the vehicle to an Hyundai dealer in Chilliwack.We were advised by Mertin Hyundai that the vehicle needed front brake pads as there was only 2mm left on pads.. When we purchased the vehicle we were told that it had been fully serviced and that the brakes had been done and were shown this on a car fact sheet. We took the Sonata back to Kia West the v... read more
Slimy These guys are slimy. we test drive and talked for hours and we couldn't get it done which is fine though had to sit through the usual tactics. I received numerous phone calls after saying the car was still available and he offered a cheaper price. I told him the problem was we had to sell our other car and he said to come in and they would give us a good fair offer. We went in on the snowiest day and they said they wouldn't give an offer on it (I gave them the full details of car on phone and it's in mint condition). ... read more
Hyper-aggressive salesperson with minimal knowledge We visited Kia West looking for a crossover and were treated to one of the worst car selling experiences I have endured. We drove three different vehicles and our salesperson demonstrated minimal knowledge of all of them. Examples: - Not knowing how to activate the audible hazard alarm when backing into an obstacle. - Not knowing where the spare tire was located. She actually tried to tell us there was none and customers just had to call for roadside assistance. - Having no... read more
Business response:
We appreciate you taking our call and discussing this matter with you. We strive to be the best and this also means having the best knowledgeable staff to assist our customers. We have highly trained staff and put them through extensive product knowledge training, however with your experience it has shown us that new staff members need a bit more time before starting the sales process with customers. We would appreciate an opportunity to have another sales associate assist you with your vehicle needs and give you an amazing ... read more
Disappointed customer Looked at a truck with low km and was excited then literally as I'm signing the papers the finance officer tells me it's a American truck and its in miles! Still bought it then had to return it five times to fix windshield wipers and they still don't work. Classic sales tactics, they low balled me on my trade in, then put it for sale on the lot for three times what they stated it would be sold for. They even had it advertised with km even though the sales staff told me they all knew it was a Amercain ve... read more
Lengthy horrible basic service. What is usually a 1 hour service took almost 3 hours to finish. And the excuse that was given to me was that they still had to purchase the part. When I noticed that it was taking longer than usual, the service advisor, Jason, did not even bother to inform me that it is going to take a longer time than usual - one had to approach the service desk a number of times to follow up on the status. And the said service advisor Jason was not apologetic at all. He was like a robot that just wants to ge... read more
Business response:
We truly apologize for the time frame and inconvenience it took with your last service appointment. Being we are a Kia dealership and not a Mercedes dealership, unfortunately it took longer for us to locate the parts we needed to do your servicing in a timely manner. We acknowledge the error on our behalf for not pre-ordering the part before your appointment and assure you this will not be an issue again. To show our empathy to the inconvenience you experienced with us we are going to give you your next oil change free of ch... read more
They still owe me 300$ Took a 1990 f250 home for a test drive and to give my mechanic a chance to look it over. Gave the dealership a 200$ deposit and put a 100$ of diesel in it (who arranges for a truck to go out and then forgets to put fuel in it??) Long story short mechanic found tons of problems and had to jump me to send me on my way. I was unable to start the truck after I got it home so I called the dealership and they sent guys out to jump it and pick it up. Now after many phone calls (which are just being ignored at... read more
Frequently asked questions about Kia West
How is Kia West rated?
Kia West has a 4.3 star rating with 1,907 reviews.
When is Kia West open?
Kia West is open now. It will close at 6:00 p.m.