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Kia West
- Car Dealers
- Coquitlam, BC
About this business
Location details
1881 United Blvd, Coquitlam, BC, V3K 0B6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
never return My wife made an appointment for Sat @ 1:30 for my daughters car. The car was dropped off at approx. 1:00. We were told we would have an answer as to why the engine light was on by 4:00. We also requested a tuneup. Wife called about 3:30 as we didn't hear from them and they were closing at 4:00. We were told that we would get a call first thing Monday morning. I called my wife around noon to see what they said. she said she had not heard anything. I called around 1-1:30 and was told that we would get a call in th... read more
Business response:
Hi unhappy. I would like to start by saying we value all of our customers and apologize for the negative experience you have had with us. Our Service Manager, Andrew Taylor would really appreciate the opportunity to discuss your experience in greater detail. Please feel free to call or email him at your earliest convenience at 604-936-5429 or andrew@kiawest.com. Thank you
2nd time , they forgot to reset the meter for the reminder for the next service. I have waited 3hours for the service, then when they returned my car, holy cow, they didn’t even vacuum the the back seats or wipe the dashboard. The girl told me “we don’t normally clean the trunk”. Hello it is not a trunk, as I would consider, it is a Kia Sorento with folded down seats. Waste of time and not a great service! I would consider going to a different shop. Now i have to go back again for them To reset my meter, so annoying.
Business response:
Lalajack, Our Service Manager, Andrew Taylor, would love an opportunity to discuss your experience. He is taking this review very seriously and would love to assist you and make things right. We pride ourselves on how much we value our customers and treat all customers like family. Please feel free to reach out to him via email or phone at 604-777-1292 or andrew@kiawest.com.
Zero knowledge and high pressure sales We recently purchased a Kia Soul EV. We went on a test drive at Kia West and learned nothing about the car, its safety features, or navigation. When we were ready to leave, we received pressure from the store manager that was uncomfortable. Go anywhere else but here.
Business response:
KennedyFamily Our General Manager would like to discuss your experience with our dealership and assist you with it. Please reach out to him via email or phone at your earliest convenience. General Manager - Dane Endresen 604-777-1292 or dane@kiawest.com
Horrible Customer Service Came here to buy Soul EV in January 2019 and false promises were made. BEWARE that they don't adhere to the promotions posted on their website. Jordan used to make a lot of excuses and false promises while Shayne is the worst in talking with customers. I highly recommend not going over here.
Business response:
ND, We assure you that this is not how we do business and our General Manager would love to discuss in detail with you about the issues that have occurred. Please call 604-777-1292 and ask for Mo Meghji, General Manager, or email mo@kiawest.com .
Oil leaking My last service was really ridiculous! Drain plug wasn't installed properly that causes oil leakage and because it was emptied, I can't drive my car and have to cancel my work. Just ridiculous and unacceptable! The report from the other Kia store who found out the problem says: "ENGINE OIL DRAIN PLUG IS NOT IN THE OIL PAN AND SITTING ON THE SKIDPLATE" How could that happen??? Where is the quality of work here???
Business response:
Mary, As we have discussed in person and via email, we cannot express how truly sorry we are for this happening. We have taken this very seriously and assure you this has never happened before and never will again. We thank you for not only bringing this to our attention but also allowing us to compensate you for the work we did as well the additional expenses this cost you. We value you as a customer and hope that we can make your next visit a 5 star VIP experience and gain your trust back.
Awful! So far after talking to Tyler, I have felt somewhat forced to come into the dealership even after him knowing the car that I wanted to trade in was in the shop. There was no point driving out to Coquitlam from the north shore without being able to give me a price on my trade in, but still trying to get me to the dealership and waste money and time when I already explained the situation. Not very impressed with the whole customer service when you don't listen to you're customer. Re: follow up from management Jordan Tha... read more
Business response:
Hi AK. We apologize that you experienced this and we assure you that this is not how we operate our business and would love a chance to make it up to you. Our General Manager would like to speak to you more about your experience you had here at our dealership. Please feel free to reach out to him at your convenience. 604-777-1292 Mo Meghji - General Manager
Clear your schedule. SLOW service ahead Kelly was the staff member I dealt with and although she is very friendly, the rest of my experience here is terrible. I always book the earliest appointment with the hope of getting in and out quickly. I have yet to receive service in a timely manner. Today I came in to get my snow tires which are on rims put on. I watch my car sit in the spot I left it in for 45mins after my scheduled appointment time. After that it took 1.5-2 hours to put on my tires. This is absolutely ridiculous! ... read more
Business response:
Hi there, We are sorry to hear that your experience was anything but a 5 star. Our Service Manager, Andrew Taylor, would love the opportunity to discuss your experience and how he can make it a 5 star next time for you. Please reach out to Andrew at 604-936-5429
poor response to inquiries and deadlines not adhered to We have got service done here twice and on both occasions the time estimates were way off. The greater frustration has been the lack of quality feedback when you could actually get someone on the phone.
Business response:
We are very sorry to hear that your experience was anything but a 5 star. Our Service Manager, Andrew Taylor, would love the opportunity to discuss your experience and how he can make it a 5 star next time for you. Please reach out to Andrew at 604-936-5429
Worst place to buy a car Stay away the sales men I delt with was pushy knew I needed a car and used that to his advantage by putting me in a car and charging me way to much. I believe a couple weeks after he was fired. I would never recommend anyone going here total rip off. The whole experience left me feeling used and taken advantage of.
Business response:
We would like to thank you for giving us the opportunity to earn your business, and would like to express our sincerest apology to you for what you have experienced within our dealership. We assure you this is not how we do business, we are a company that prides ourselves on honesty, integrity and customer service. We value you as a customer and cannot express enough how sorry we are that this is how your experience with us went. If you would like to call our dealership concierge Ken Robinson at 604-777-1292, we would really... read more
Frequently asked questions about Kia West
How is Kia West rated?
Kia West has a 4.3 star rating with 1,907 reviews.
When is Kia West open?
Kia West is open now. It will close at 6:00 p.m.