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L3 Oasis Hotel
- Hotels
- Palm Springs, CA
About this business
Location details
2000 N Palm Canyon Dr, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 11:00 p.m. | |
| Tue | 7:30 a.m. to 11:00 p.m. | |
| Wed | 7:30 a.m. to 11:00 p.m. | |
| Thu | 7:30 a.m. to 11:00 p.m. | |
| Fri | 7:30 a.m. to 11:00 p.m. | |
| Sat | 7:30 a.m. to 11:00 p.m. | |
| Sun | 7:30 a.m. to 11:00 p.m. |
Good location, pool is nice. The alarm was set for 6am our first morning. One of the spas was not working and was dirty. It did not look like the tub was usable in the room, and the bed frames slid across the floor, I'm not sure if they were broken or screws loose? I went to put to the 'do not disturb 'sign up at night but when I opened the room door an alarm went off outside our room. It made it seem like we couldn't leave for an emergency. Ac worked but was very noisy Good location, pool
Business response:
Dear Tyler, Thank you for taking the time to share your feedback with us. We are glad to hear you enjoyed our location and had a chance to use the pool. However, we’re truly sorry that several aspects of your stay did not meet expectations. The unexpected alarm on your first morning and again when using the door at night must have been frustrating, we apologize for the inconvenience and the disruption it caused. We’re also sorry to hear about the condition of the spa, tub, and bed frame in your room, as well as the noisy air... read more
Nicht zu empfehlen! Das Zimmer sieht nicht so gemütlich aus wie auf den Bildern, die Betten waren unbequem und man hat sich einfach total unwohl gefühlt weil es teilweise dreckig war. Für den Preis kann ich es überhaupt nicht empfehlen. Es war eher ein Motel anstatt Hotel. Lage war ok, der Whirlpool war warm aber dreckig
Business response:
Dear Jennifer, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We regret that the cleanliness of the hot tub and room did not reflect the standards we strive to uphold. Your comments have been shared with our housekeeping and maintenance teams to ensure these concerns are promptly addressed. We also apologize that the room appearance and comfort did not align with what you expected from the photos, we understand how important that is when choosin... read more
I don’t think I’d stay here again Front desk workers the gentleman during checkout didn’t realize or look up at me for I don’t know how many minutes I had to say something in your phone must be interesting to get his attention The quick service on request that were asked for
Business response:
Dear Guest, Thank you for your feedback and for acknowledging the quick service you received on your requests. However, I sincerely apologize for the experience you had at checkout. It is never our intention to make any guest feel overlooked or ignored. While our records show that the wait time was no longer than 30 seconds, I understand how frustrating it must have felt, and I personally take responsibility for this lapse in attentiveness. I will make sure every guest receives the respect and attention they deserve. Thank y... read more
Fair
Hotel barato del montón Es un hotel muy corriente. Nada que ver con el glamur de Palm Springs. Nos dieron habitación en planta baja, junto al pasillo y la piscina. Si abríamos las persianas, nos podía ver todo el mundo, así que tuvimos que estar con ellas cerradas y con la luz artificial, de color blanco (nada cálido), encendidas. Piscina poco limpia. Está bien ubicado.
Business response:
Dear Daniel, Thank you for taking the time to share your feedback. We are glad to hear you appreciated our convenient location, but we are sorry to learn that other aspects of your stay did not meet your expectations. We apologize for the discomfort caused by your room location and the lighting. We take guest privacy very seriously and will review room assignments and lighting options to improve this experience. Additionally, we regret that the pool cleanliness did not meet our standards during your visit. Your comments have... read more
Bad
Disappointing
Loud noise coming from room next door. Concerning as no staff on property and lack of importance by. Pool
Business response:
Dear Engles: Thank you for your feedback. We’re sorry to hear about the noise disturbance you experienced. Please know that we do have staff on-site; they are available to assist at any time when contacted. We also provide an emergency phone number for urgent matters, which is monitored 24/7. Guest comfort and safety are very important to us, and we encourage guests to reach out immediately so we can address any concerns as they arise. Ignacio H - GM
Bad This hotel was a total let down. It is located near a busy road, the beds were uncomfortable and the staff was rude. And we got charged a undisclosed 57.00 late check in fee, when we protested the staff was again.. rude and unhelpful. I do not recommend.
Business response:
Dear Thad, Thank you for taking the time to share your feedback. I understand your frustration, especially following our phone conversation yesterday, and I’m sorry to hear that your experience back in April did not meet your expectations. However, I would like to clarify a few points. Our check-out time is clearly stated on all our booking platforms and confirmation materials. The late check-out fee you were charged is standard policy and is also outlined in those terms. While we always strive to provide courteous and helpf... read more
Frequently asked questions about L3 Oasis Hotel
How is L3 Oasis Hotel rated?
L3 Oasis Hotel has a 4 star rating with 3,490 reviews.
When is L3 Oasis Hotel open?
L3 Oasis Hotel is open now. It will close at 11:00 p.m.