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L3 Oasis Hotel
- Hotels
- Palm Springs, CA
About this business
Location details
2000 N Palm Canyon Dr, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 11:00 p.m. | |
| Tue | 7:30 a.m. to 11:00 p.m. | |
| Wed | 7:30 a.m. to 11:00 p.m. | |
| Thu | 7:30 a.m. to 11:00 p.m. | |
| Fri | 7:30 a.m. to 11:00 p.m. | |
| Sat | 7:30 a.m. to 11:00 p.m. | |
| Sun | 7:30 a.m. to 11:00 p.m. |
Don't stay here Room was dirty, sink was broken, there was a rust stain running down the front door, the AC was broken and both beds were broken upon arrival. We mentioned the issues to the front desk and they finally moved us to another room. Our friend was also harassed while walking to our room by the front desk employee. Price was cheap
Business response:
Dear William, Thank you for taking the time to share your experience with us. I sincerely apologize for the condition of your initial room and the inconvenience you encountered during your stay. This is certainly not the level of service or quality we strive to provide, and I regret that we fell short of your expectations. I’m especially concerned about your mention of a front desk employee behaving inappropriately toward your friend. This is a serious matter, and I would greatly appreciate it if you could provide more detai... read more
False advertising, the hotel looks cute in photos but they do not match the reality. Absolute false advertising. The photos do not match the reality. The property is run down and is in a considerably worse shape than advertised. For that reason I was overall very unhappy with my stay and would not come again. I liked the location.
Business response:
Dear Gabriela: Thank you for your feedback. We're glad to hear you liked the location, but we're very sorry to learn that the condition of the property did not meet your expectations. It would have been helpful to hear from you during your stay so we could have had the opportunity to address your concerns in real time and provide the level of service we strive for. We take comments like yours seriously and will review the issues you've raised to ensure improvements are made. Thank you again for bringing this to our attention... read more
Fair
Great value for your money - a clean and pleasant place also for longer stays Rooms on the ground floor are a bit dark. Music at the pool was terribly annoying and I bet EVERYONE would have preferred to not listen to loud music all day but just chill--particularly given the demographics of the guests. The heated pool was still cold. The hotel provides no luggage storage which was quite inconvenient--I would have preferred to not stow food and electronics in the hot car for hours. Rooms are a bit stuffy and hard to air out. V... read more
Business response:
Dear Carolin, Thank you for taking the time to share your thoughtful feedback. We do want to sincerely apologize for the miscommunication regarding luggage storage. We do offer this service, and we’re sorry if that wasn’t clearly communicated during your visit. Your experience highlights the importance of ensuring all guests are fully informed about the amenities available to them, and we’ll be addressing this with our team. We also appreciate your comments about the music volume at the pool, the pool temperature, and room v... read more
Fair No bins emptied/ no cleaning/ bugs in the bed that bit us almost 20 times on the face and body Good location
Business response:
Dear Rhianon: Thank you for your feedback and for highlighting our convenient location. We’re truly sorry to hear about your experience and apologize for any inconvenience caused. We'd like to clarify that housekeeping services are available upon request, as clearly mentioned in the welcome letter provided in each room. We regret if there was any misunderstanding regarding this policy. Regarding the issue you mentioned with bugs, we take such concerns very seriously. After receiving your report, we thoroughly reviewed the ro... read more
Poor
Ondanks belofte via mail van de general manager om ons 2 nachten terug te betalen wegens geen warm water, hebben wij 4 w service van management na 2 dagen geen warm water grote parking
Business response:
Dear Katrien, Thank you for your feedback. I’m very sorry to hear about the inconvenience you experienced during your stay, and I truly understand your frustration. I’d like to kindly clarify that, as explained in our email correspondence, the refund for the two nights was processed on our end on April 3rd. Since your reservation was made through Booking.com, their platform manages the final refund transaction, and they require the guest to contact them directly to complete the process. We completely understand how this situ... read more
Way overpriced for the indifference and lack of thought for someone staying at the hotel. The price is way too high for the attention to details of the needs of a traveler. The plugs in the room are not convenient. The coffee maker has to be brought into the bathroom to use and the bathroom is small with one sink and no counter space. It is not well thought out and things are not convenient. For the price it was way too high for the quality, staff indifference and overall expectations at that price. It should be half the pri... read more
Business response:
Dear Gary, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your recent stay did not meet your expectations, and I appreciate you highlighting the areas where we fell short. We take comments like yours seriously, as they help us identify where we need to improve. I apologize for the inconvenience you experienced with the room layout, including the placement of power outlets and the setup of the coffee maker. Your point about bathroom space and counter usability is also well noted. These are ... read more
Fair
Frequently asked questions about L3 Oasis Hotel
How is L3 Oasis Hotel rated?
L3 Oasis Hotel has a 4 star rating with 3,490 reviews.
When is L3 Oasis Hotel open?
L3 Oasis Hotel is open now. It will close at 11:00 p.m.