This profile has been claimed by the business owner or representative.
La Quinta Inn Everett
- Hospitality
- Everett, WA
About this business
Location details
12619 4th Ave W, Everett, WA, 98204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor During the 1st night the hotel was overbooked and we didn't get a room that we had booked so we couldn't fit all in 1 queen bed. My wife was bitten by bed bugs in the 1st room we slept in. The next room was ok. The staff provided us with a fridge after we asked.
Business response:
Dear Aleksander, I’m terribly sorry that you had an unpleasant experience with us. We take pride in meeting the needs of a wide variety of guests, and I regret that we couldn’t satisfy you. We have a vigorous pest control program and can assure you that there are no insects in our rooms. Still, I’m sorry for whatever lapses caused your experience to be less than pleasant. Sincerely, Hotel Manager
Fair Not very clean. Hallways were real dirty and walls cut open. Breakfast area had broken microwave so staff had to offer to heat up food in the back. Room was descent. Bed was comfortable Staff was friendly
Business response:
Dear Doug, Thank you for offering a mixed review of our hotel, pointing out some good points and some negative ones. We’re grateful that you were highly impressed with our staff hospitality. However, I have noted your comment about the cleanliness and maintenance related issues which detracted from your stay with us. My hope is that you will visit again so that we can show you a better experience that will fully satisfy you. We’ll be here when you need us. Sincerely, Hotel Manager.
Ehhh The wifi was non existing. We got our room downgraded and they agreed to refund some of the cost us but never actually happen. Attempted to call during business hours no one would answer to discuss said refund
Business response:
Dear Rosario, We were distressed to read your complaint. Our apologies for all the inconvenience. I want you to know that we are taking the appropriate measures to address your problem that occurred during your stay. Nevertheless, we have reached out to the management of the hotel concerning the underlying matter and your request, and hope to be able to foster a quick response that will be satisfactory to you. Right now, your case is being reviewed & we will come up with the proper solution after checking all the pros & cons... read more
Fair The bed was incredibly uncomfortable :( old and sunken in. Also only Waffles for breakfast? The room atmosphere and the people and the front desk
Business response:
Dear Guest, Thank you for offering a mixed review of our hotel, pointing out some good points and some negative ones. We’re grateful that were highly impressed with our staff hospitality and room atmosphere. However, I have noted your comment about the uncomfortable bed and breakfast, which detracted from your stay with us. My hope is that you will visit again so that we can show you a better experience that will fully satisfy you. We’ll be here when you need us. Sincerely, Hotel Manager.
Disappointing
Bad
Very Poor No hot water. Filthy door ways in bathroom. Shower faucet pulled from wall. Wet carpet. Had to change rooms. TV didn't work. Breakfast not as advertised. Bathrooms locked. Water line broke and large loud fans everywhere due to wet carpet including dinning room. Lights went out in hall way and had to walk in dark. No internet for 2 days. Pool closed. Front desk person tending to phones, our needs, breakfast hand out bags and helping with outage of internet. We strongly feel we should not have been charged for our st... read more
Business response:
Dear Becky , I am extremely sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager
Very Poor Dirty bedding and the room smelled like cat litter. Asked for clean sheets and they never came through. Nothing
Business response:
Dear Leif, I am terribly sorry to hear your experience with us was not what it should have been. I have taken your comments and passed them on to our housekeeping department as a whole and talked with the room attendant who cleans your room & overall hotel premises. I can assure you the experience you had was not a normal occurrence. I know I cannot change your experience with us and for that I am sorry. I do want to thank you for staying with us and providing the feedback you did, no matter how hard it is to read. Sincerely... read more
Bad
Frequently asked questions about La Quinta Inn Everett
How is La Quinta Inn Everett rated?
La Quinta Inn Everett has a 3.6 star rating with 4,158 reviews.
When is La Quinta Inn Everett open?
La Quinta Inn Everett is closed now. It will open tomorrow at 12:00 p.m.