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La Quinta Inn Queens
- Hospitality
- Long Island City, NY
About this business
Location details
37-18 Queens Blvd, Long Island City, NY, 11101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Dirty, Horrible When we got to our room, there were clumps of hair in the shower, stains on the bed sheets, blood stains on the curtains, and broken furniture. After contacting Booking.com for a refund they stated that I would have to go through the hotel. I called consecutively for 4 days and no one answered the phone. I had to contact La Quinta customer service. There was nothing good about this hotel.
Business response:
Hello Ashley, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
Staff were pleasant but not helpful and facilities were not up to par. The elevator button was broken so we walked up 3 flights of stairs with our luggage. In our room, the shower curtain and grout had mildew. The bed mattress sagged. But must critically the air conditioner did not work well. We informed the front desk and asked for a new room with a working air conditioner. We were told someone would check out the conditioner. Later when we followed up we were told they had checked, had turned it on but did nothing because ... read more
Business response:
Hello Diana, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our elevator. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.
Never again the bed was comfortable but too big for the room; the room was too small; the bathroom was a disaster; no paint on the ceiling to cover the mold residue; mold around the tub; they keys didn't work so we had to have someone come up from reception to let us in every time we left the room. There was no cleaning service, not even to empty garbage; no clean towels, bed wasn't made; the location;
Business response:
Hello Dawn, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,
Mal servicio Las habitaciones muy simples, no había jabón en el baño; cuando quería ducharme no bajaba el agua y no había intrucciones como hacerlo, me tocó volver a vestirme para bajar a recepción y pedirles que me expliquen como funciona la ducha. Regresé a la habitación y al fin funcionó la ducha pero ahora el agua no se iba por la tubería, nuevamente llamé a recepción y enviaron una persona para que arregle la tuberia y pueda correr el agua. Cuando regresé en la noche al hotel, me dí cuenta que no habían realizado la lim... read more
Business response:
Hello Harol, Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We hope to see you again to deliver you with a 5 star experience.
Not what is advertised The website said they had a breakfast. I confirmed and they said they did only to get here and to tell me they didn't. My room key didn't work and staff had to let me in each time. I had no phone no ice bucket in my room (they gave me a bag at the desk.) My door didnt have a safety lock and the shower didn't work and there was no way to stop up the tub to take a bath. The staff was very nice and as helpful as they could be.
Business response:
Hello Black, We appreciate that you've taken the time to share with us regarding our staff and also our breakfast. Please do come see us again.
Horrible Dirty, and mold. No breakfast. Room door didn’t work. I will send pictures to corporate office Absolutely nothing. I was very disgusted with the rooms. I took pictures. Then our keys didn’t work so someone always had to open the door for us. We were told we’d get breakfast and never did. Service was not the best. Room with outdated and not clean.
Business response:
Hello Maria, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,
worst everything very bad
Business response:
Hello Joyanta, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. I hope that we will impress you with exemplary service during future visits.
Disappointing
ひどいが安い 清潔さ(蠅が大量にいる)。 朝食付きだが会場の不衛生さで一度も食べる事を躊躇させられた。 ロケーション
Business response:
Hello Katsuya, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
Frequently asked questions about La Quinta Inn Queens
How is La Quinta Inn Queens rated?
La Quinta Inn Queens has a 2.7 star rating with 9,216 reviews.
When is La Quinta Inn Queens open?
La Quinta Inn Queens is closed now. It will open at 12:00 p.m.