This profile has been claimed by the business owner or representative.
La Quinta Inn Queens
- Hospitality
- Long Island City, NY
About this business
Location details
37-18 Queens Blvd, Long Island City, NY, 11101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
BAD Room/ shower did not worked bed was not comfortable/every time you move it make noises breakfast was not available but it was included when reservations was made loud noises outside felt not safe people screaming loud at night in the lobby/like fighting really bad experience I tried calling hotel before I check in, no one pick up the phone called more than 10 time with no luck Location
Business response:
Hello sandra, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provid... read more
Bad
Pésima atención, y una mala imagen de La Quinta Inn by Wyndham Queens (New York City). Una asistencia en español debió habérseme proporcionado, ya que lo solicite desde que hice la reservación, y de ese modo la comunicación hubiese sido mas eficaz y solicitar una atención eficiente por los valores cancelados por la habitación utilizada. Ruego se investigue todo este requerimiento/reclamo que les estoy formulando. La ubicación de La Quinta es excelente, el trato a los pasajeros es pésimo, no hubo asistencia en español, la cam... read more
Business response:
Hello Aguilera, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to prov... read more
Fair Not be fulled! We had to late check in and the hotel hosting employee. Was not helpful with the accommodation for parking. The room we got looked not cleaned serviced from the previous guest. There was not coffe machine, missing cover bedding only sheets, the bathroom missing soap and the robinet sink was broken. Room overall was not maintained at all. Sound that we got the off service room! Room 521. The furniture seemed like a dog have eaten them. The card to unlock the door it did not work when we got back to the hot... read more
Business response:
Hello Alketa Mixha, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
The worst La Quinta Inn Hotel It was the worst experience in one La Quinta Inn Hotel. the customer service was bad, the rooms were horrible, the bathroom was in really bad conditions, they don’t clean the rooms at all. The doors, the lights, the lavabos, everything didn’t work and they didn’t fix anything during our staying. we booked two rooms and both were in really poor condition. They didn’t give us any solution but we already paid since the check in. We never had the key room because the door didn’t work so we had to wa... read more
Business response:
Hello Silvia, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodatio... read more
Disappointing
Bad
VRESELIJK!!!!!!!!!!!!!!!! Kom hier nooit!!!!!!!! Alles Niets!!!
Business response:
Hello De Bruyne, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
It was a horrible experience. the elevator was not working. they put us on the 4th floor. Our blow dryer did not work. Our shower did not work.The tub had pink mold around it. The vents in the bathroom were very dirty. our room was right next to the elevated train. I had accidentally booked 2 rooms when at the airport and told the front desk. called booking.com who sent a request for cancellation after midnight bcwecheckedinataround11:45P. By the time I got to the room and tried to cancel 2nd booking it was 11:59P and appsai... read more
Business response:
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,
Frequently asked questions about La Quinta Inn Queens
How is La Quinta Inn Queens rated?
La Quinta Inn Queens has a 2.7 star rating with 9,216 reviews.
When is La Quinta Inn Queens open?
La Quinta Inn Queens is closed now. It will open tomorrow at 12:00 p.m.