This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Arlington North 6 Flags Dr
- Hospitality
- Arlington, TX
About this business
Location details
825 N Watson Rd, Arlington, TX, 76011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Business response:
Wow, looks like we have some work to do. Any details would be appreciated
The hotel was overbooked and we were traveling with our 19 month old daughter. They were unable to give us the room we booked and did not have any cribs. We had to rearrange our room to make it safe for our child and when we rearranged the furniture we found it was hiding dirt.
Business response:
I am so sorry. I knew about one crib being needed, and we have 3. Please let me know any details as I am bothered by this.
Check-in was long. There was a line and 3 people working. Instead of helping the line, one guy got on his phone and then walked off. The other guy just stood there until you approached him. Our room was hot. When we called down to complain, the lady working said she was the only one here that night and could not fix the issue until Sunday, which is when we were checking out. Breakfast was to end at 10am. When we went down at 9am Sunday, there was nothing left. The lady in the back was cleaning dishes and not making anything ... read more
Business response:
I am sorry. We are much better than this and I look forward to speaking to you in person as we have a great hotel.
The front desk clerk must of been in a bad mood, she was a little rude on check in and checkout. There were a couple of roaches in my room. I did like the oberall look of Hotel and location.
Business response:
I am so sorry. We will ask ECOLAB to check on it and I will speak to my agent about being friendly
Business response:
I am so sorry. Hopefully our system change wasn't the cause, though I know it has been hard for me and my staff. We are working to be better.
The hot tub had hair and diaper parts floating in it. We asked for a roll away bed but it never came nor dis anyone contact us to why.
Business response:
I am so sorry. I wish I would have been called. Please accept my apologies
I wish I could say this Laquita stay was as good as other ones, but sadly it wasn’t. We went to Dallas for the Toby MAC concert and it was one thing after another with our one night stay. We called @2pm on the drive from San Antonio to check in and reserve our room but the lady on the phone said we couldn’t. Then we get to the hotel after the concert and they’ve given away the room we booked (& needed for our 6 person family) of course we didn’t find this out until we went up to our room to find it was missing a pull out cou... read more
Business response:
I am so sorry. Please contact me directly at the hotel so we can make it up to you. This should have never happened
The room smelt like smoke when it was supposed to be smoke-free and the shower did not drain.
Business response:
I am so sorry. We should have caught both of those items. We are on it
Bad customer experience; no acknowledgement of customer in front of desk
Business response:
I am so sorry. I will work with my front desk to make sure they are paying attention. Please accept my apologies.
Frequently asked questions about La Quinta Inn & Suites Arlington North 6 Flags Dr
How is La Quinta Inn & Suites Arlington North 6 Flags Dr rated?
La Quinta Inn & Suites Arlington North 6 Flags Dr has a 4.4 star rating with 4,917 reviews.
When is La Quinta Inn & Suites Arlington North 6 Flags Dr open?
La Quinta Inn & Suites Arlington North 6 Flags Dr is closed now. It will open tomorrow at 12:00 p.m.