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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Was not horrible but certainly not the best, beds weren’t very comfortable and our rug was wet with I have no clue what.
Business response:
Thank you for the review, Courtney. I am sorry the carpet was not fully dry before your arrival. We tried to schedule a carpet refresh early in the day but did not quite get there. We hope you will enjoy a better ex[experience with us moving forward.
Business response:
Nancy, We would like to learn more about your experience at our hotel and hope you will reach out to our team with more details. We are committed to providing the best experience possible for our guests.
Poor customer service I call days in advance to request an early check in. I was told I could get one, but on the day they told me to check back at 1pm. When I did I was told the General Manager said no early check ins allowed. If I had know ahead of time, I would have arranged to stay somewhere accommodating. The customer service was just poor, unprofessional and too much attitude.
Business response:
We apologize for not being able to accommodate your early check-in request. We try to fulfill guests' wishes whenever possible. Still, the day you checked in, we were hampered by various maintenance issues, and the room type you reserved was unavailable until later. Please allow us another chance to host a better experience for you.
Too much My friends and I decided to stay at a different hotel that night. The hotel text, emailed, and called for confirmation the week leading up to the day of the stay. When I answered the call, I mentioned I tried to see how to cancel without the fee and she explained there wasn't any way around it- understandably. However, they called me at 2:15am! They wanted to ask if I was still coming. Nice of them to worry about little ol' me, but that's too excessive! The room was nonrefundable, so take the WIN people.
Business response:
We do apologies you was too much. We normally always do a confirmation courtesy call the day or arrival. Then always follow up when we don't have a guests arrive. That is expected to arrive. Again we do apologies. And hope to be able to welcome you in the future.
Room was in dire need of renovations. We asked for clean towels the second day of our stay and never got them. The hotel was in a horrible location with lots of transients.
We have stayed here twice before and it was a good motel for the price. This time was different though. The rooms are really in need of an upgrade. One chair in the room was worn down to the stuffing and the room smelled musty. We were there for 2 days and we never had any maid service. Needless to say we will never stay here again. Do your self a favor and book a room at the Muckleshoot Indian Hotel. The price is really close to what La Quinta charges.
Business response:
Larry, We apologize that your most recent visit to our hotel was not pleasant. We hope you will allow us to provide a better experience. Please reconsider your decision not to return.
Business response:
Davi, We apologize that your stay at our hotel was disappointing. We hope you will reach out to our staff and let us know further details about your experience. Please know that this is not typical of the reviews we receive, and we want to address any issues immediately.
Changed room 3 times. First room had ants al over the night stand. Second had amusty smell and the sheets weren't changed. Third wa Ok. Very sketchy area.
The room was pretty beat up. The control on the wall for the heater didnt work. All the controls on the unit were so worn you couldn't tell what they were for. The tv kept blacking out on us. The faucet in the bathroom had toothpaste on it, the floor was dirty. I slipped in the tub. No mats or strips in it. I could hear the elevator going up and down the shaft all night. The carpet was shredded at the door of the elevator. Another accident waiting to happen. Very industrial area with a lot of fast food places. Didnt feel saf... read more
Business response:
Darlene, I just wanted to apologize for the less-than-ideal conditions of the controllers. I understand how frustrating that can be. We will make sure they are marked more clearly for future guests. We have rooms available for guests who might need additional stability in the shower, and hope you will return to enjoy a better experience at our location in Auburn.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,110 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.