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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I didn’t receive the room I paid for. When I asked did the manager, they don’t have one there on the weekends?! Who doesn’t have a manager on during their busiest times.. and the girl at the front desk did not care. I will never stay with La Quinta again. Ever. The bed and pillows were also uncomfortable. The door was also broke. We had to really push on it to close it.
Business response:
Thank you KC for taking the time to give us your feedback. We are so sorry that you had a negative experience. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our General Manager at your earliest convenience.
Couldn't check us in easily, even though I have booked through expedia before. Zero professionalism from the front desk clerk.
Business response:
We are so sorry to hear there were problems at check-in. Please contact us if you wish to discuss this further. We would love to hear from you so we can do better. Thank you!
We had the absolute WORST experience at the La Quinta Inn & Suites Auburn. After arriving at the hotel (within 2 hours) we discovered a bed bug in our room. We brought it to the attention of the front desk and they directed us to the general manager. She (Megan) provided us with the most terrible and appalling customer service we have EVER received. It is terrible enough to find a bed bug in your hotel room, then how we were treated made things absolutely worse. Megan accuses us of bringing the bed bugs with us, but we had j... read more
Business response:
Jill, I appreciate you taking the time to write a review regarding your previous time with us. I would like to personally apologize again regarding these issues you had. It was not our intentions to come across that way. We sincerely care about our guest. I can ensure you that we get all of our rooms regularly serviced for these issues. Again, I apologize and if you would like to speak further regarding this please contact us at the hotel. I hope that in the future we can make this right for you and show you what we are all ... read more
The mattress was terrible you sleep in a whole that was the only problem
Business response:
I am sorry to hear that. I will look into the mattress and get it Replaced. Thank you for letting us know.
The young women at the check in was not unknowable and when we arrived it was early so she told me we could not cheek in until 2 or 3 P.M. She questioned my booking by Expedia and had no record of it. but would try to find an available room and to check back . I called at 2:30 and was told no rooms were yet available so I told her to forget it and would find another hotel. I'm an old guy and this totally ruined what was to be a great weekend for veterans day. we drove back to the Tri-City area and is a four hr.drive. I expec... read more
The lady at the breakfast was great. The room was very noisy and very warm. Turned the air conditioning on but never got cool
Business response:
We would have been glad to get the issues fixed for you or move you to a room that would have better met your needs. I apologize for the issues and hope you choose to stay with us again in the future. I will get maintenance right on that air conditioner. Thanks for choosing Laquinta.
Worst hotel stay in years. My check in was terrible, my reservation got messed up and i was given different information by different front desk receptionists. I checked into my room which was filthy and had hair in the bed along with crumbs and even a toy car in the sheets!!! In the morning I had to move to another room. I was not offered any compensation or assistance. The extra room change in the morning also made me late for work which was terrible. The manager was also never around for me to speak to about the situation.... read more
Business response:
We sincerely apologize for your inconvenience, as this is definitely not a normal occurrence. Our Manager will be calling you soon to resolve this with you directly.
Hotels.com sucks! After initial screw up ( requested 2 queen bed ) they gave us 1 king with pull out couch first - told them needed 2 queens cause had daughter with us. Gave us 2 queens. Room was great, staff were great, and breakfast was fantastic. Only downfall was hotels.com charged us $146.26 cad & we got bill from hotel in am & room rate was $94.60 American. So even with exchange rate we were overcharged by Hotel.com by approx. $25.00 cad. Will not book again with hotels.com or Expedia. Will definitely tell everyone I k... read more
Business response:
We apologize for the mix up, and I'm glad we were able to get things straightened out for you. Thank you for choosing Laquinta.
The breakfast clesed right at 9 a.m. We were there at 9:01 and the lady said it was closed.
Business response:
Sorry to hear that. I will share this with my staff to make sure that they offer some muffins and yogurt in the future. Thank you for taking the time to write a review and we hope to see you here again soon!
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,275 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.