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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Our room wasnt cleaned well. There was tape on the wall (which wasnt dirty, just shows it wasnt a thorough cleaning), the floor wasnt vacuumed well and they never serviced our room. When i called to ask for clean towels and coffee, i was told i could come to the front desk to get them. I was frustrated but tried to be understanding due to covid resulting in understaffing so often. But when i went to the lobby, 3 employees were there chatting. I wont stay here again if i dont have to.
Business response:
Trevor, Please accept my apologies for the new covid service policies we have in place. Our partner sites have this new protocol prominently posted under the guidelines for cleaning. We offer complete cleaning service on the third day of stay or upon prior request by our guests. We are sorry that this was not communicated to you again at check-in. We are glad you chose to stay with us in Auburn, and we hope you will reverse your decision not to return so we can provide you with a better experience in the future.
Not safe Watch out as this is not a safe property for your vehicle. My truck had the gas pipe cut for someone to siphon gas and the hotel did not do anything about it , not even at least apologuise for it. The hotel inside was clean , however outside is not safe and they do not care.
Business response:
Dianne, We are sorry someone took advantage of your property. Unfortunately, as fuel prices rise, we are all vulnerable to these kinds of thefts. While we do what we can to offer a safe and secure experience at our hotel, we ask our visitors to take commonsense precautions and enjoy a relaxing experience. May your future travels be safe.
Customer service was good. Yet, bedding had hair from previous people which seems to bedding was not changed nor cleaned before my stay. Will not be staying here again.
Business response:
Mario, We deeply regret initially placing you in a room our staff had not yet serviced. Thank you for allowing us to correct the mistake and provide a different room to enjoy during your stay. We hope you reconsider your decision not to return to visit us again in Auburn.
Poor communication, still waiting fdor refund We had to cancel because of flooding on the roads and we still did not get our refund. Poor service.
Business response:
Shane, we, too, are sorry you had to cancel your visit to our hotel in Auburn. However, we are happy to help you in every way possible to receive a refund from the third-party site you booked your room. Please keep us informed on your account status as we will not know when you receive it.
No comment
Business response:
Thank you, Gilberto, for taking the time to offer us your feedback. We would love to know what we might do differently to enhance your experience and our service in the future. We hope you will choose to stay with us again in Auburn.
Lots of homeless in the parking lot and folks peeking in windows on the 1st floor. My 3 year old son was playing on the hotel room floor and he went under the desk to find several pieces of dog poop. Great find… we then changed rooms to find more trash around the beds and a piece of someone wig…
Expensive and noisy.
First, they take out $50 for incendentles (sp) it has been a couple days and they still have not returned it to my account. Second the bathroom was a mess I found dark hair everywhere. Dust all over vanity as well as the floor. The bedding was ripped as well as blood spots all over the blanket. We did reserve the pool. The hot tub was super HOT and the pool was freezing lol! I will not be back to this hotel or one like it. Live and learn.
Business response:
Thank you for the review you posted for our hotel. I am sorry you had a cleanliness issue and assure you that this is not a normal occurrence. Our team offers the best service possible to our visitors. We appreciate your comments and they will help us improve for the future.
I called prior to my check in and was told I could bring my two small dogs and a kitten. I was told I couldn’t have more than two kittens. I confirmed that I had 3 pets and was told there was no extra fee, but I’d have to sign a pet policy form. When I arrived, the supervisor was very rude. She told me there were no notes regarding my pets. She asked another employee to call Nicole, the assistant manager. They told me that I would need to purchase a second room for one of my dogs. That makes absolutely no sense. I could unde... read more
Business response:
Dear Guest, Thank you for the review you posted. I am deeply sorry for the experience you had during your visit to our hotel. Since you have been a guest of ours before at this location, you know we treat our visitors with respect and curtisey. We are eager to resolve issues between our guests. We will reach out to you to continue this dialog. We hope you will return to stay with us again.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,275 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.