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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Friendly check in staff. Our bathroom door would shut all the way - at all. It was definitely broken, kids felt uncomfortable going to bathroom or shower especially with the other sibling in the room. Maintenance was called- couldn’t fix until following day (our check out date) front desk informed me me that he would credit my room with 10%-15% Off at check out following day. New desk person had no idea whatI was talking about and said he couldn’t make that kind of offer- needless to say no discount.
Easy access to the places we needed. Close to restaurants, we only stayed one night but it was a pleasant stay.
Business response:
I'm happy that you had a great one night stay with us! If you're ever in the area again, we would love to welcome you back to our hotel. We hope to see you again soon.
Carpets were dirty. Bed was so old it was all lumpy. Chair was falling apart, bathtub was stained. Dog area was flooded. This hotel is going down hill!
Business response:
Please allow us to apologize for the issues you experienced with us during your stay Agilityaddict. At the La Quinta Inn & Suites by Wyndham our goal is to deliver the most complete and comfortable experience to all our guests. Your review shows that we have failed to do so. The issues you experienced are being addressed by our team right away. We’re thankful for your review and feedback as we continue to improve our guests experience. We hope you give us another opportunity to host you again. We look forward to delivering t... read more
Nice slept durring the day kind loud at night door slamming got louder last night I stayed
Made arrangements w/night clerk for late checkout (1:00 pm). She asked for name and room number, logged it into a book and said it would be taken care of. At 12:30 pm the next day, I get a call from La Quinta telling me late checkouts are against policy and the night clerk was going to be talked to and kept interrupting me and somehow shifting the blame towards me. After checkout, I explained what the night clerk did and again, he kept interrupting me. I told him he was being rude, not customer friendly and confrontational w... read more
Business response:
Alison, I would first like to sincerely apologize about the experience and service you received. As you may know, this is not a typical experience and we will be addressing this right away. Our management team would like to speak with you regarding this. Please feel free to reach out to our general manager at your earliest convenience. Thank you and we look forward to making this right for you. Our team can't wait to provide you with the service and value you deserve and expect during your next stay.
Walls are paper thin ... could hear our neighbor all night long!!
Business response:
We appreciate you taking the time to leave us feedback about your recent stay with us. I'm so sorry to hear about the noise issues you encountered during your stay. In the future, we would be happy to place you in another area of the hotel. I do hope you give us another chance and we look forward to providing you a quiet and amazing stay with us.
It took over 30 minutes for me to get into my room. It was not ready by the 3 pm check in time.
Business response:
I would first like to apologize for the unusual wait time you had at check-in. I will address this with our team and see what happened. Again, we are very sorry about this. I do hope you enjoyed your overall stay and we hope to see you again the next time you're in Auburn.
There was coffee but no alcohol. The beds were SO old and had body imprinted contours. Noisy freewaynext door
Business response:
We're sincerely sorry to hear that you didn't have a positive stay with us. I'm concerned to hear that the bed wasn't comfortable. We will address this right away to see if it needs to be replaced. Our team appreciates your feedback and we hope to see you again soon.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,275 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.