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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I have stayed at this hotel many times. I notice somethings that need to be repaired. Plus the pool/spa is in need of ventilation. You can smell chlorine when you walk in the front door. I have allergies to chlorine. I could not breathe in the pool area, plus my eyes burned. I can't understand why the Health Department allows this pool to stay open. This hotel needs to have a ventilation system installed in the bathrooms in the rooms as well as the pool area. I stayed 2 nights. My brother and sister both rented a room for 2 ... read more
Business response:
We are sorry that the chlorine in the pool area caused your allergies to be triggered. Our maintenance person closely monitors the levels to make sure they are appropriate, but we will look into the issue and see if there is anything we can do to improve it. Thank you for taking the time to let us know. We value your feedback and hope to see you again in the future.
Wet floors everywhere from the pool. My jacuzzi suite would have been romantic if the walls werent paper thin. Theyre were kids crying constantly next door...
Business response:
Thank you for taking the time to leave us feedback about your recent stay. I'm sincerely sorry to hear about the noise issues you encountered during your stay with us. In the future, we'd be happy to place you in another Jacuzzi suite on a higher floor. I'm glad you overall had a good stay with us and we look forward to welcoming you back again soon.
They need a tv channel guide. When I was standing to check in a staff member was sitting in a chair in plan view and never acknowledged me for about 4 to 5 minutes
Business response:
I'm sorry we did not meet your expectations and I will speak with the staff member. I apologize for any inconvenience this may have caused and hope you choose LaQuinta in the future.
We reserved one of the best rooms, and typically love La Quinta, but it was in less than stellar condition. Outdated appliances, cracks in walls above doorway, oddball lightbulbs, broken fan, curtains were stained with fingerprints etc.
Business response:
Thank you for taking the time to leave us feedback about your stay with us. We're sincerely sorry to hear about the issues you encountered with your room. Our engineering team will be addressing these right away. I hope you give us another chance and the opportunity to provide you the service you deserve and expect.
They said all my creadit cars did not work so the sent my way. Went to a Holiday Inn Express and the cars where fine
Business response:
I'm sincerely sorry about your experience with us. Please contact our management team if you would like to speak further about this. Thank you and we hope you give us another chance in the future.
Room smelled of strong cleaner, then later like vomit. Front desk was not able to help. I only stayed one night, though I paid for two. Disgusting. Feel totally ripped off.
Business response:
I am sorry that this was your experience. Please feel free to call the hotel so we can see if there is anything we can do.
I was very disappointed that I was roomed next to a barking dog all night. I was looking forward to a good night sleep after driving for 5 hours after a 13 hour day at work. Hope they fix that.
Business response:
We appreciate your feedback. I'm sincerely sorry to hear that you had a dog barking next door. In the future, please let our front desk staff know and we'd be happy to contact the dogs owner. I hope you give us another opportunity in the future. We look forward to providing you a quiet stay.
Business response:
I’d first like to thank you for taking the time to give us feedback about your stay. I’m sorry to hear that your stay wasn’t a positive one. It sounds like we dropped the ball during your visit. We’d love to hear how we could’ve improved your time with us. We welcome all feedback as we continue to improve our guests stay while visiting Auburn. Thank you again for your feedback and hope to see you again soon. My team and I look forward to providing you a 5 star stay!
I stayed here three days because they claim to be pet friendly. On my second day, after returning from work, I was treated horribly and embarrassed by the front desk clerk. Apparently, my daughter had made a mess of our room but before I could get in there and clean it up she told me that we don't do this here. She proceeded to embarass me by telling me what she saw. I didn't even get the chance to see what she was talking about or deal with my daughter. In addition, they claim to be a nice hotel but my room had ants. Not ju... read more
Business response:
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our General Manager at your earliest convenience.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,275 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.