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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very old
Door handle was broken which made it difficult to open door. Staff were not helpful with the situation as we were told that the majority of the handles are broken. Room was old and dirty. Black spots on shower pan which I can only assume was mold.
We found big roaches in the room twice. Mattress was lumpy, old and sharp. Pillows lumpy. Outdated. Dirty
Extremely Noisy & “Unsleepable” Stay – No Real Solution Offered I rarely leave negative reviews, but my experience at this La Quinta really deserves a warning to others. The staff were polite, but my room had a constant loud rumbling/banging noise—like someone pounding on the walls nonstop. It never stopped, not for a moment. Two front desk employees and a maintenance worker came to check and confirmed it was the AC unit on the roof. They all agreed it was “unsleepable,” yet told me there was nothing they could do since the ... read more
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
Customer service is poor
Business response:
Thank you for your feedback, it is very important to us. We’re sorry the staff didn’t meet your standards. We will share your comments with our team, so that similar situations will not occur. We hope you will once again choose us for your lodging needs.
Elevator was down and we had to walk up the stairs to the 4th floor with our luggage. Shower didn’t have any cold water. The room keys stopped working and I wasn’t the only one with that issue.
Business response:
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience.
When checking in I was informed that the elevator servicing the only rooms with King beds was out. That required walking up, no less than three flights of steps or taking an alternate elevator and walking a significant distance. Because of the inconvenience, I asked if there would be any reduction in rate. I was told by the Staff member whose name I can’t recall that he didn’t have the authority to give any rate reduction. He did upgrade me to a king suite. That sounds good but the air conditioner in the king suite didn’t wo... read more
Business response:
We are very sorry that you had a bad experience during your recent stay. The elevator had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience.
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay, and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,502 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.