This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The manager has not respond the stay and accommodation was the worst I’ve been to don’t want to book again. The property was ok but the AC was not cooling the room is was hot in the hallways and the service guy was horrible. We weren’t in the room 10 minutes and wouldn’t refund. No accommodation to the room. The outside looked nice and location was ok
Business response:
Hoxha, please allow us to apologize for the experience you had at our hotel. While we cannot control each individual's level of comfortability, we will do everything in our power to properly clean, disinfect and maintain our rooms. Your room, for example, was recently equipped with a brand-new air conditioner unit, which is why we were a bit shocked to learn of your experience. We did check the unit and can confirm it has been working at maximum efficiency. We thank you for your time and appreciate you bringing your concerns... read more
I had to switch room cuz the first one was soooo outdated and looked nothing like the pictures. The second one was no be Dirty/out dated The staff was nice
Business response:
Tierra, it appears that we did not meet your expectations and our own high standards. I would like to apologize for the condition of the room. Rest assured we will be speaking directly with all the team members who played a role in your experience. We will use your feedback to help us understand and develop winning habits for you and guests alike. Hope to see you again soon!
Razoável, porém sem área de lazer. Infelizmente ao ir usar a área da piscina encontrei ela fechada, "em manutenção " porém pelas condições do lugar esta mais para abandonada. Ao menos poderiam ter noticado com antecedência pois assim trocaria minha reserva. A área comum estava limpa, porém a piscina extremamente suja.
Fair
Mangelhaft Personal Dusche überschwemmt das Zimmer Bett war bequem
I was very disappointed it was my birthday and the room wasn’t nice. I feel like I wasted money Our room smelt like mold and dirty carpet. Elevator wasn’t working properly. We liked the location
Fair Lacking cleanliness in the rooms. There were spots of vomit on the carpet, mold on the a/c unit, building is not secure. Could definitely use some repairs and upgrades. Good location
Bad This place was utterly disgusting. Stains on the sheets and smudges on doors. Very loud. You can hear people above and next to you. I checked out the next day when I paid and booked for three. Also I am still waiting for my refund after a week.
You get what you pay for. I’d do it again because it’s on the cheaper side and has a wonderful amenity: shuttle service. The host who tried to tell me to wait from eating breakfast at 5:50am when breakfast was available and the shuttle was leaving at 6am. This did not ruin my trip. In fact it is a small thing but these small things matter to your guests at least on some level. I just thought it was an inconsideration. He didn’t put himself in our shoes to feel that we were a traveling family with little kids and needed some ... read more
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,197 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open at 12:00 p.m.