La Quinta Inn & Suites Austin Airport

Ava 

on Expedia

6 months ago

It was dirty and not well kept 

James 

on Expedia

6 months ago

Keys didn't wrk. Had to get ketd 3 different times 

Verified traveler 

on Expedia

6 months ago

Musty Smell & Unwanted Visitors As we opened the door, there was a musty smell in the room. Also, a baby cockroach was on the dresser and another in the bathroom tub. Will not stay at this place again. 

Stacie 

on Expedia

6 months ago

The amount of homeless laying in their lawns and in the parking lot was sad to see. So many. Not the hotels fault, but we noticed the lower quality hotels had more issue of it. Austin, by the airport, is sad. This property also smelled bad (old musty, cigarette cover up, and just not pleasant). The room had many broken pieces and the bathroom was dirty (hair clogged drain.) Glad we only had to stay in it less than 10 hours. 

Chel 

on Expedia

7 months ago

Check in was the only good part Check-in was a breeze, no issues there. We did the park and fly, no issues there so I'll give good reviews there. We were on the 5th floor and the elevator was broken. When we asked about a secondary elevator we were told that it was out of service. After waiting 15 minutes someone showed up to fix it. Get to the room and the keys don't work...wash, rinse, repeat on the elevator issue. Finally get to the room and the AC was set on 65 - it was about 85 in the room. We cranked it down more and a... read more

Vivian 

on Expedia

7 months ago

Check-in was frustrating, the staff member was too busy doing homework to assist us, and someone else had to step in. The cleaning lady rushed us out of our room without cause, didn’t provide clean towels, and even left our door open, which felt very unsafe. When we reported it, the front desk brushed it off, saying we were probably mistaken for checking out, even though our belongings were still there. The breakfast was okay, but overall, customer service was terrible and the rooms were outdated. Unfortunately, this seems c... read more

Larry 

on Expedia

7 months ago

The hotel on the 2nd floor was quiet. However, the air conditioner was leaking water into the room and the carpet was wet in 1/4 of the room adjacent to the unit. The room showed iits age and the elevator was dingy with carpet missing on the area next to the door of same. Additionally, the card key for the room was malfunctioning 60% of the time. Big departure from the quality experience of a few years ago. 

Joseph 

on Expedia

7 months ago

This hotel has been around for a while and it shows. Walking into the hotel you are met by a faint sewage smell in the parking lot, broken sliding front doors off their tracks, but the main lobby area is nice, open, and inviting. Staff is friendly and welcoming, had no issues accommodating my request for a top floor room to avoid extra noise. If you are afraid of elevators then I would advise to take the stairs. The elevator was noisy, jerky, looked older than the hotel, was dirty and had a faint smell of pee. Upstairs the h... read more