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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It was affordable and convenient and the day staff was lovely The elevator was dirty and janky and the locks were iffy Eh. Idk. I’m on the fence here. Room was clean as clean could be for old fixtures and broken lock mechanisms ergo. It’s better than Quality Inn?
Business response:
Dear Guest, We appreciate your honest feedback about your stay. While we're glad to hear the room was clean and that you found our location affordable and convenient, we regret the issues you encountered with the aging fixtures, lock mechanisms, and the condition of the elevator. Your comments are valuable, and we will use them to identify areas for improvement. Please know that providing a consistently positive guest experience is our top priority. We hope you'll consider giving us another opportunity to exceed your expecta... read more
The bed was clean and the staff were great. The room itself was needing repairs and paint. It was a bit tired. Small dents in the walls, grime on the baseboards, hooks coming out of the wall. The front desk staff were great.
Business response:
Dear Guest, Thank you for your feedback! We’re glad to hear you found the bed clean and our staff great. We apologize for the condition of the room and the maintenance issues you experienced. Your comments are invaluable, and we will address these concerns to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Manager
Probably would not stay at this location again. Elevator was down and the convenience shop did not have any essential toiletries a traveler might need or first aid essentials. Parking lot was clean and well lit. Not a lot of people hanging around late at night. Beds and bedding was clean and comfortable.
Business response:
Dear Guest, Thank you for your feedback. We're glad to hear you found our parking lot clean and the beds comfortable. We apologize for the inconvenience caused by the elevator being down and the lack of essential toiletries in our convenience shop. Your comments are important to us, and we will work on improving these aspects for future guests. We hope for the opportunity to serve you better next time. Sincerely, Hotel Manager
Bad NO NOS REGRESARON EL REEBOLSO QUE PAGAMOS AL LLEGAR EL CUAL FUE DE 100USD dijeron que nos llegaría en 4 días y ya pasaron 3 meses y sigue sin reflejarse No nos regresaron el reembolso que pagamos al llegar el cual fue de 100USD
Not great.. Elevator was broken the entire stay. We were on the 5th floor. When I asked if the elevator was fixed yet, the staff member laughed at me and said nope. The room smelt very musty. I found a room.
Business response:
Dear Guest, Thank you for sharing your experience. We're truly sorry to hear about the issues you faced with the elevator and the musty smell in your room. This is not the service we strive to provide, and we will address these concerns with our team. Your feedback is important to us as we work to improve our guests' experience. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Manager
Will never stay at La Quinta again. No housekeeping, the room was not cleaned or refreshed during the 3 days, elevator is out of service and we had to use another elevator in another section then Walt to our section and then take the stairs, Beds are very uncomfortable, Bathroom door kept getting stuck and it was dirty. AC unit was very loud.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. This is not the experience we aim to provide. We're currently addressing the housekeeping concerns, elevator situation, and maintenance of the room amenities you mentioned. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to improve and restore your faith in us. Sincerely, Hotel Manager
Mediocre Bro—-charge us all $5 extra dollars and serve a protein for breakfast. Whoever heard of fake scrambled eggs and hash browns for breakfast with no breakfast sausage or bacon??! Also, I asked if I could check out at noon since I stayed 2 nights and have status at Wyndham and they said it would be $30??! On a Wednesday. Lol. The day staff is something else. The king room layout was kind of cool. The Texas shaped waffles. My neighbors were playing really good music that I could hear thru the paper thin walls.
Business response:
Dear Guest, Thank you for sharing your thoughts with us! We’re glad you enjoyed the unique king room layout and the Texas-shaped waffles. However, we apologize for the noise from neighboring rooms and the breakfast options not meeting your expectations. We also appreciate your feedback regarding the late checkout policy, and we will review it with our team. Your insights are valuable, and we hope to enhance your experience on your next visit. Sincerely, Hotel Manager
Loved the staff and location, but the hotel needs some updating The elevators, halls, and room. The elevators need updating and the rooms and halls looked like staying at a motel instead of a hotel. Not the mention the air conditioning unit was broken and the front of it was hanging off. The location and staff
Business response:
Dear Guest, Thank you for your kind words about our staff and location! We appreciate your feedback regarding the need for updates in our facilities. We're sorry to hear about the issues with the elevators and air conditioning unit. Your comments will help us prioritize improvements. We hope to welcome you back for a better experience! Sincerely, Hotel Manager
Not good we have been to thousands of hotels and never treated so bad for coming 30 minutes early Arrived at 2:30 for the lady to tell me I can’t check in to the room till 3 . So we had plans with family in Austin so we came back at .8 or so to get a room and the room has an air conditioner pulled apart and a musky smell with fans all over the floor . So went back down different hostess and she was very polite unlike the first girl who ran us off because it wasn’t 3. So she gets us another room which the keys wouldn’t work h... read more
Business response:
Dear JAMES, We sincerely apologize for the poor experience you had during your stay. It’s unacceptable that you were treated poorly upon arrival, and we regret the inconvenience caused by the early check-in policy. We're also sorry for the issues with the air conditioner, musky smell, and the trouble you faced with the keys and elevator. While we’re glad to hear that the second hostess was polite, this doesn't excuse the frustrations you experienced. Your feedback is valuable, and we will address these matters with our team ... read more
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,308 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.