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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
A place to crash, nothing else Once outside of the room all the common areas were in very bad condition, the elevator was very scary, I felt in a horror movie every time I had to take the elevator The room was clean, bathroom renovated and comfortable bed
Bad
Nice, cold place to sleep My tv didn’t work , the pool was dirty, breakfast was pretty much all bread The room was clean and cold , nice room.
Very disappointing, do not recommend this property. We will be looking for another hotel close to the airport when we c The pool was closed the whole time we were there. We asked for an extra pillow, and they made us walk down to the front counter to get it, instead of bringing it up to us. After calling the front desk about getting our room cleaned, they said the house keepers generally don’t clean, change bed sheets or restock the towels in the room until day 3. Asked a housekeeper if she could give me a couple towels, and... read more
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room, and we are very sorry for this experience. While we do not automatically enter guest rooms any guest can request service and we are happy to oblige. We terribly regret if this wasn't communicated to you at check-in. Rest assured, your comments are taken to heart, and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.
I’ll not recommend Noisy room beside us which was very much disturbing during the whole night so we weren’t able to sleep…the other entrance doors were not working when we were trying to enter. Cleanliness and friendly staff
Business response:
We are so sorry to hear that you didn’t get a restful night’s sleep. We will work with the staff to take a more proactive role in containing noise both inside and outside the hotel. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
Rude staff and management I booked a room for my employee. He arrived but did not have a credit card for incidentals. He stayed at the same property last month, same situation and they sent me a secure link to enter my corporate card's details. No problems. Then this month he called me while checking in because they said this was "against policy". Front desk lady talked to me and was extremely rude as was the manager. Neither offered a solution or offered any help at all. He had to go to a neighboring establishment who had z... read more
Business response:
Thank you for your feedback, it is very important to us. Allow us to apologize on behalf of our staff for any transgression you feel were unwelcoming. Providing a credit card, at check-in, is required for any stay. This policy is outlined on the confirmation of your reservation details, as well. Due to PCI compliance, we can no longer accept authorization forms for the incidental charges. We do apologize for the inconvenience this caused but we are committed to protecting the security of all card holders that do business wit... read more
Fair Staff were rude and unhelpful Room was rundown and expensive No help with anything The location and pool
Business response:
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you.
Fair
Worst time ever! Everything could have been better. They was nothing good about this hotel and I will never recommend anyone to stay, even if it was the last hotel on earth. The breakfast was not I was told it was going to be. They were no meat like bacon and sausage. We had to go to eat out instead of the hotel breakfast. Seems like we got the worst room since we checked in late. I have never experienced going to a hotel this nasty .
Business response:
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,177 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.