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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Elevador not working and I was told until I was given the room key , my knee hurts due to a fall and I struggle to get to other side and used stairs 3 floors
Business response:
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience.
The place needs an update.
Family vacation that never happened . The pool was green. The elevators were broken and had to walk up to the 5th floor. We picked this hotel specifically for the pool and the location and it was horrible. The breakfast eggs and sausages were gross too. Never again. I have stay at other locations and this was the worst.
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay, and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
This was one of the worst hotels I’ve ever booked. The elevator was broken and had to hike 5 flights with our bags. They didn’t have the right size room for our family even though we booked it ahead of time. And they had one way to fix it. There were cockroaches everywhere. Ceiling was falling in and full of mold. And the room smelled terrible. It was so bad we left and booked a different hotel. The only positive was they let us cancel our stay.
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay, and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
Avoid if you can. Staff at check in friendly, but they were the best part. Dirty bathroom, hallways, green pool full of debris. Overall the property is in poor shape and the pictures are not representative of it's current state.
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
Old building that needs some remodeling. I didn’t trust the elevator… there were also parts of the roof in the hallway with watermarks.
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
The staff was very friendly however the hotel seemed to smell like mold, and the pool was not working.
Business response:
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests, and it seems we fell short during your stay. Please accept our sincere apology.
Stay somewhere else Found spider in our room, a/c cover was off, they offered to send a maintenance guy to take a look at it, which I was not interested in at 10PM, they should have offered another room, huge bug on stairwell wall. Asked for refund and stayed somewhere else.
Business response:
At La Quinta, we work very hard to make sure all our guests have a comfortable stay. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience and hope you will consider staying at La Quinta in the future.
Airport shuttle was broken down, elevator was broken, treadmills broken, coffee cold, pool was green and dirty. Room was clean.
Business response:
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,487 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open at 12:00 p.m.