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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Disappointing dark hallways. long walk to the elevators location, price. decent breakfast.
Business response:
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests, and it seems we fell short during your stay. Please accept our sincere apology as we hope you will consider our brand for future travels.
Old hotel that needs updates! Cold coffee Did not eat. Cold coffee
Business response:
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. We will share your comments with our staff to ensure improvements are made. We appreciated your business and would like to thank you for staying with us.
Bad
horrible experience everything nothing
Disappointing
HORRIFIC terrible!!! they never found my reservation and they did not one thing for me as courtesy for the HUGE INCONVENIENCE!!! terrible!!! they never found my reservation and they did not one thing for me as courtesy for the HUGE INCONVENIENCE!!!
Business response:
We are truly sorry to read about your experience at our hotel and that we could not accommodate your room reservation upon arrival. Unfortunately, your reservation was booked online for September 17th and canceled through the Booking.com website that same day. We apologize for any confusion, but we did not book, nor cancel, this reservation and had no available options on a day in which we were sold out.
Fair
Bad Was absolutely terrible, we were woken up at 1:30am the night we checked in to our smoke alarm going off in the room. When we informed the front desk they seemed more annoyed and suggested removing the batteries, we obviously didn’t feel comfortable with that and asked to move rooms. We had to them repack all of our items and transfer them to the new room all while the alarm was blaring. Never once did we receive an apology for the inconvenience, the employee was dismissive and not helpful. I spoke to someone else that n... read more
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,177 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.