This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Did not receive my upgrade on room Room smelled really bad Ask for air freshener which I never received Tried to used the hair dryer and it almost exploded in my hand. I requested a new one but never received it!
Gross and not well taken care of. The bathroom was moldy. Beds were small. Terrible service
El baño estaba súper sucio, el personal que está en el horario nocturno muy poco amigable, el elevador no funciona y dan habitaciones en un quinto piso. El desayuno no tiene variedad
Business response:
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests, and it seems we fell short during your stay. Please accept our sincere apology.
Pictures were deceiving I’ll start out with positives, affordable, beds were comfortable and nice TV in room. The cons were, bathroom had mold, elevator was scary slow, staff was not friendly.
Business response:
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.
Front desk lady threw my credit card back to me in the counter & didn’t pick it up and hand to me. I though that was rude
Business response:
Thank you for your direct and genuine comments. Rest assured; we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest and look forward to another chance to serve you. Your feedback is taken seriously, and we are taking steps to make the guest experience even better.
Worst experience ever Upon arrival the front desk clerk told me that the elevator was out of service on the side my room was on. She also mentioned that I would need to take another elevator on the opposite of the hotel then walk over the bridge and walk up stairs to my room. She told me that they had suites available but I would have to pay. Which I thought was unacceptable she then proceeded to tell me that she didn’t tell me that I have to pay but I free to get a room somewhere else. I told the clerk that I was a disabled... read more
Business response:
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations.
Mi cuarto tenia un leak toda la noche no dormimos porque se oia el agua , el shampoo y acondicionador estaban a medias, y el personal de muy mal caracter, no tenia mi cuarto do not disturb sign y se tardaron en darmelo porque no tenian, las puertas muy sucias el baño tiene hongo (negro) me dieron otro cuarto y tiene como sangre en una pared
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay, and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
Very dirty. the lock on the door was broken. Shower was very gross not safely usable. Staff was pleasant. The shuttle doesn’t operate until 5 am so that’s something I wish I had known I would have spent the 30 extra dollars to stay in a decent hotel. For what you get this should be $16.
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
El servicio de transporte solo de 6am en adelante
Business response:
Yes as advertised, our shuttle service runs daily from 6am-11pm. Sorry for any inconvenience this may have caused you.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,502 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.