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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Had to carry my bags up and down the stairs to the 4th floor due to elevator being out of service.
There was no elevador to the room I was asigned so we had to carrusel our luggage through the stairs. The response to this problem and service overall were bad as well. Wouldn’t return to this hotel.
Doors were open all night for all the people
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay, and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
Shuttle was a no show and property had no one at the phone to assist directly or through reservations
Business response:
Thank you for taking the time to express your concerns regarding the experience with our shuttle during your recent stay at our location. We will be further discussing this review with our staff, so that this remains an isolated occurrence. We look forward to serving you again soon.
Worst hotel don't stay there. Bait and switch on the hotel. Booked a king size suite. Got there and they said all they have is a queen bed. And if I wanted a king bed room I'd have to pay an extra $40. Main elevator was broken so had to walk to the other end of the building to go up an elevator. Elevator had food and bugs all over the floor and it was there for both days we were there. We repeatedly told the front desk and staff and never was cleaned. The hotel was a mess and so understaffed.
Business response:
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,502 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.