This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Airline had to delivery a delayed bad, hotel syaff at check-in counter let it sit there without notifying guest that th No restaurant, no bar, no coffee in the morning, Good location,
Business response:
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. We will use your feedback to serve as a teaching moment for our staff as we strive to improve. Thank you for your time and we appreciate your business.
Staff was unfriendly, breakfast disappointing. The reception was rather unfriendly. We were told there were no rooms, although we had just booked a room through a 3rd party. Our flight had been canceled, an it was about 2:30am. Also, the breakfast was disappointing. Everything was pre-packaged and not nutritious at all. No fresh fruit or protein. Also would not take our Delta hotel voucher. We had a comfortable bed to sleep in.
Business response:
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest and look forward to another chance to serve you. Your feedback is taken seriously, and we are taking steps to make the guest experience even better.
No shuttle service! THERE IS NO SHUTTLE SERVICE. PLEASE REMOVE THAT FROM YOUR BOOKING.COM AD. Proximity to the airport
Fair
gross and rude counter help room smelled; staff rude and not helpful; Fritos smell in room equal to dirty feet! close to airport
Fair
Don't pick this Inn. Does not live up to Wyndham name. Picked this Inn for hot breakfast, pool, and location. Hotel advertised waffles, eggs, etc. Only cold cereal, cold breads, fruit juices, and coffee were offered. 90 degree plus weather and pool was closed all day! Didn't open until 5:30 everyday! No maid service!! Had to take out your own trash, make your own bed, retrieve your own towels and sheets. Out of bottle water (90 degree weather.) Bottle water could have easily be remedied, but they didn't care. 4 days there an... read more
Business response:
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether posit... read more
Fair Had to wait 10 mins for anyone to be at the check-in desk. No food facility - 9:30 at night having flown from overseas and I was quite hungry. Was told there was a Denny's near by, but she wasn't giving good directions how to find it (not bothered to), and another guest is the one who told me instead. Was not told that the free breakfast ended at 9, which is early. I was down at 9:15 and asked if there was anything they could still get me (like a pastry - nothing cooked) but was gruffly told no, too late (and too bad). ... read more
Expensive and noisy Noisy. Thin walls. Doors slamming all times of night. Loud AC. No real complimentary breakfast. Just some juice and prepackaged muffins. No decent nearby food options.
Business response:
Your feedback about your recent stay is greatly appreciated. We are immensely troubled that the noise issues you experienced caused your stay to be unpleasant. These are not indicative of the guest experience we strive to provide and are working tirelessly to eliminate this from reoccurring. We hope that your next visit to the area will lead you back to our property to allow you to experience first-hand the stay we aspire for all our guests.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,253 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open at 12:00 p.m.