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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Elevators did not work and we had go up 5 flights of stairs to our room. Was not informed until we arrived and had already checked in. Conditions outside were not well kept
This place is nothing special. We did have some issues when we were there... if staying in a suite and using the pull-out couch to sleep on, make sure the mattress is thick enough for a good night sleep, ours had springs sticking out. Also, one of the days, they ran out of 1/2 & 1/2 for our morning coffee, how ridiculous. The elevator closest to our room was out of order and the key cards didn't work properly. On the plus side, our shuttle driver, Oscar, was very pleasant and personable.
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay, and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
Mattress really need to be replaced really bad condition
Business response:
We thank you for your feedback; it goes a long way toward improving on our guest experience. To that point, we recognize that a great night sleep is key, which is greatly aided by the comfort of the mattress. It is for this reason we offer our sincerest apology that you were unable to take full advantage. Our management team has been made aware of the oversight. Please accept our invitation to revisit our property upon your return to the area.
Mold in room from leaking shower We noticed that the room initially smelt musty and damp but didn’t realize until later when our bags were soaking wet that the shower was leaking into room so the carpet was soaking wet. This was definitely not a new problem either, the wall had mold, the wall molding was peeling off and the carpet looked rotten.
Business response:
We appreciate you taking the time to provide feedback on your stay. Please note that your concerns regarding the plumbing issues have been passed on to our Maintenance and Management Teams. We do hope you give us another chance as we will definitely improve our services.
So disappointed. Unclean, sad service, definitely not a highlight of visiting Austin.
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
Dirty
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
Neighbors partied all evening the staff did not offer a room change or any accommodations. I did not get sleep. This hotel houses party type trashy crowd. Not family friendly.
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay, and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay, and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
Got room at 5th floor. Elevator did not work for my 3 day stay
Business response:
We are very sorry that you had a bad experience during your recent stay. B side elevator had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,502 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.