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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Disappointing Room and hotel overall needs rehabilitation-- paint peeling, shower didn't look clean and the shower faucet was so tight/ hard to turn on and off. The "convenience store" and grab and go breakfast were disappointing. The morning of check out there was a roach crawling across the counter-- GROSS!
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Fair I didn't like that our room shared a door that led to the room adjacent to us. The door was locked and secured but knowing that we were sharing a door with complete strangers was a little uneasy to say the least. This setup also allowed us to hear everything that was going on in the room adjacent to us and really did give us privacy or a sense of security for me and my family. The manager and staff were very friendly and polite. The location was convenient. The room was very neat and clean upon our arrival.
Disappointing Lady at front desk was not nice, and one of the beds had a urine smell and it wrecked our stay. Great location
Business response:
Thank you for your feedback, it is very important to us. We’re sorry the staff didn’t meet yours, or our, standards. We will be sure to discuss this situation with the employee in question. We hope you will once again choose us for your lodging needs.
Disappointing Mattresses were hard and very uncomfortable. Says it’s breakfast included but it’s actually coffee and muffins. so their breakfast is just an early snack Nothing
Business response:
We thank you for your feedback as it goes a long way toward improving on our guest experience. We recognize that a great night sleep is important to all of our guests. It is for this reason we offer our sincerest apology that you did not experience a comfortable stay that we strive to provide. We appreciate your time and look forward to serving you upon your return to the area.
Room 301 Executive King, False Advertised Breakfast, Broken car window The toilet seat was very loose, nonclosing bathroom door, and loose floor trim. That's the bathroom. The bedroom had a small queen size, not king as the room was titled, Executive King. Peeling paint on the ceiling. We were not able to take breakfast. One of the reasons we took this hotel is in their photos they show a full hot breakfast. All they had set out were small sugery-packaged items. Either they did not get the memo that Covid is no longer an exc... read more
Business response:
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.
Very Poor
Fair Don't know how much of it was due to covid restrictions, but breakfast pretty much did not exist: Just some muffins and snack bars. Waffle machine did not work, no other service available. During 5 days of stay the room has not been cleaned once, not even after asking for it! rooms are very spacious and comfortable, huge bed
Disappointing key didn’t work first time location
Business response:
Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations!
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,253 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open at 12:00 p.m.