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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
We booked this hotel due to its proximity to the airport and it's airport shuttle service. We hadn't been in our room for 5 minutes and a huge water roach runs across the wall. We go to the bathroom and there are dirty rags in the shower. The room is extremely hot and when I go to adjust the a/c I notice that there is black mold in the vents. We go to the front desk to tell them and they immediately become defensive saying that there is nothing they can do but my husband reassures them that he is not looking for anything to ... read more
Business response:
Crystal, we want you to have an amazing experience with us and we are disappointed that we let you down. We have a pest service that proactively treats our rooms to prevent these situations and we have already spoken to them about servicing your room. Our staff should have offered you other options and we will review your comments with them to ensure that they do. We are truly sorry that we did not exceed your expectations and rest assured we will work hard to WOW! you in the future.
The rooms require to fumigate asap my daughter and me was bite on our legs badly by a spider or bugs
I liked the fact that it was nice for the amount that was charged. Only problem was checking in. Christy has a hard time with the system, where payment kept getting declined but in all actuality the payment was pending. While trying to figure out the situation, Christy asked for assistance from Daliah. She tried to help ended up getting frustrated & had an attitude when we were questioning the issue. I went on to ask christy why she was upset, if it doesn’t make sense to her then it obviously wouldn’t make sense to the custo... read more
Business response:
Thank you for staying with us and for sharing your comments about your experience. Rest assured we will review this with you our staff to make certain that we are deliver a memorable guest experience regardless of any challenges we might have. We hope to see you again soon!
side door always opened. this is a safety concern. breakfast offering is minimalist.
Business response:
Thank you for staying with us! We are working with our vendor to resolve the issue.
The staff was quite rude at times and didn’t tend to cater to our needs. We asked for some water multiple times and it took over 45 min. When asked again they were rude saying they were busy with a customer.
Hotel is not so clean. Cleaning person came into our room but did not change our sheets only made our bed. Saw no reason for them to come into the room if they were only going to make the bed. Some of the towels provided had hair on them.
Business response:
We continue to strive to provide memorable experiences for all our guest. And, we anxiously await our next opportunity to deliver one for you and your family!
I did not like waiting for the shuttle for 45 min at the airport in over 100’. Excuses are not good customer service.
Business response:
We sincerely apologize for the extended wait time for our shuttle. Prompt and courteous service from the airport to our hotel should be a given and we expect nothing less. We will follow up with all staff members to make sure this does not occur again.
Very clean staff was polite had noisy loud tenets I had called the front desk about the noise desk said they would tell them to stop it’s stopped a little bit and and started again needless to say I didn’t get any sleep I paid good money to be able to rest
Business response:
Thank you for staying with us and we apologize that other guests disturbed you during your visit. We want you to have an amazing experience and it is disappointing that this took away from your time with us. We hope you will give us stay with us again when you return to Austin.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,505 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open at 12:00 p.m.