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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
CONSTRUCTION SITE / DO NOT STAY THE ENTIRE HOTEL IS UNDER CONSTRUCTION. NO LOBBY, NO GYM, SHEETROCK AND PAINT EVERYWHERE. TERRIBLE CONDITION. BAD EXPERIENCE.
Under renovation Hotel was under construction and all areas were very dirty (apart from the the room itself which smelt like new rubber carpet!)
Renovations everywhere The hotel is undergoing a huge renovation, there is no lobby no cafeteria. Corteous staff, dust everywhere
Not satisfied. Pros: Price is lower than many but web didn't indicate remodel Cons: Nothing to contain cold beverages etc. Old; everything needed updating. Mattress firmer. Location: Hardly a decent place to eat within walking distance! DENNY's next door is so old & food isn't good. Finally found a Mx place OK butSubway other choic nothing good to say.................................................................................................................................................................................... read more
Warning: Hotel Is Under Construction Pros: Location in proximity to airport Cons: Please, are you kidding? Location: Starbucks and gas across the street This is really crazy that they had the nerve to book guests when this place is totally under construction. Place was an absolute mess and filthy. Give it about 3 months before booking here.
service Pros: Nothing Cons: Better service Location: Airport Having to use a credit card for a bottle of water. Staff was Ok. Room was noisy. Will not stay there again.
Pros: See details above Cons: Attention to detail and better coffee The exterior of the hotel looks very nice but the inside tell an opposite story. The hotel elevator needs cleaning and attention to detail. This elevator has been forgotten and could look much better if it was cared for. The hallways have wallcovering that is coming deraching from the wall. The corridors needs cleaning. The bathroom tub needs attention around the floor. The door that decides the room from the other room needs to be insulated to avoid hearing... read more
Business response:
Dear Valued Guest, Thanks for your review and for the opportunity to respond to your concerns. We are extremely disappointed to hear about the issues you encountered with the elevator, hallways, and noise from your neighbor. We have shared your comments with our management staff to ensure the issues are corrected immediately. We appreciate you bringing this to our attention and hope you will stay with us again in the future. Sincerely, Diana
below average Pros: Light breakfast and shuttle service Cons: Major maintenance and cleaning Cost with tax just over $200 for one night. The room had been vacuumed but was in generally dirty. The window was smeared with hand prints. The bed headboard was smeared up. The bathroom door had rot on the bottom with mismatched hardware. The bathroom exhaust fan was not working and appeared to be plugged up with dust. The television stopped working.
Business response:
Dear Valued Guest, Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Sincerely, Diana
Dirty and run down The hotel looks great from the outside but the inside is run down, extremely dirty, the carpet was stained, the furniture was stained and the floor was sticky. We have stayed at many La Quinta establishments and have never experienced this quality.
Business response:
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We would like to extend our sincerest apologies for the issues you experienced during your stay. The hotel manager will be discussing your experience with the housekeeping staff to ensure we are delivering the quality of service our guests deserve. This hotel is scheduled for a complete renovation very soon. Thank you very much for bringing your concerns to ou... read more
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,505 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open at 12:00 p.m.