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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
During our stay the power went out and there were no offers for flashlights, no apologies, no offer of a refund. This is the first time I have stayed at a hotel that does not have some kind of plan. The staff had no idea of what to do. When I asked if there was any kind of back-up power they all had blank stares and had to call their manager. Not a pleasant stay at all. Very disappointed.
Business response:
We apologize that the power outage in the city during recent severe weather storms had a negative impact on your stay. While we are happy that crews were able to restore power we are sorry that it took away from your visit to Austin.
When checking in the lady in the front was short and rude, the hotel it self was ok you can tell it was older, the tub had chips in it and the base boards looked old and dirty like they kept adding paint to it. The doors to the restroom would get stuck and you had to pull or slam them pretty hard.
We have been staying here for the past 16 years, and always had a pleasant stay. This time was not up to par. As soon as we arrived in the room, I noticed that the refrigerator was running; however, it would not close. I reported this immediately, and it was resolved within an hour.-great! A few other issues we encountered: -A spot on the floor of the bathtub, about 7"x 4" needed resurfacing. It appeared that an attempt had been made to fix it, but it was poorly done & looked bad. Also noted a couple of rust streaks on the w... read more
I have already been in touch with Expedia with all the things that were wrong with this property. If this is what Expedia promotes for price point it promotes it, I will never use Expedia again.
Business response:
We apologize for the issues that you experienced. We want you to have an amazing stay with us and we apologize that your visit didn't exceed your expectations.
Unfortunately the sheets and covers smell dirty I had to ask them to replace them.
Business response:
Thank you for your comments. We apologize that you weren't able to relax when you arrived. It is good to hear that our staff took care of you as requested!
Elevator was very dirty. Hallway smelled of marijuana. Back entrance card lock did not work. Late night desk girl was rude
Business response:
We want you to have an amazing experience with us and we apologize that we fell short of that for you. Your comments will be addressed to improve our performance. We hope you will give us another opportunity to WOW you!
Terrible airport pickup service late at night; they left me standing at the airport from 10:30 - 11:15, even after two calls.
Business response:
We want you to have an amazing experience with us, so we are very sorry about your pick up at the airport. I assure you that we will review your comments with our front desk staff and our shuttle staff to make sure we have clear communication, efficient dispatches and professional service. This situation is extremely unusual for us and we will work hard to make sure we take care of you from arrival to departure!
Shuttle/ free parking falsely advertised
Business response:
Hi, Kathy! We verified that Hotels.com does list the details on park and fly in the small print section "Extended parking costs USD 3.79 per night".
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,505 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open at 12:00 p.m.