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La Quinta Inn & Suites Austin North - Round Rock
- Hospitality
- Round Rock, TX
About this business
Location details
2004 N Interstate Hwy 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Worst “hotel” I’ve ever stayed in Everything Nothing
Business response:
Dear Guest, Thank you for your feedback. We're very sorry to hear that your experience was so disappointing. We understand your frustration and regret that we failed to meet your expectations in any area. Your comments have been shared with our team for immediate review and improvement. Sincerely, Hotel Manager
Don't stay here The air conditioner was broken. The room and grounds were run down and dirty. Air conditioner did not work. It was 100 degrees in Austin that day. No other rooms were available. Maintenence could not come until the next day. We had to leave and find another hotel. The room lock was broken. The room and grounds were just run down.
Business response:
Dear Guest, Thank you for your feedback. We're truly sorry for the discomfort caused by the broken air conditioner and room conditions, especially during such extreme heat. This is not the experience we aim to provide. Your concerns have been shared with our team to ensure improvements are made promptly. Sincerely, Hotel Manager
Bad The rest of the staff were rude. We stayed for 3days and 2nights and they told us they did not have any clean towels. Had to reuse the only two towels that were already in the room when we got there. Ridiculous. Breakfast was atrocious, absolutely disgusting. The juice was watered down. The eggs were dry. The breakfast sausage was not cooked right. They did not have much fruit to choose from. The bananas were still green. The floors in the room were also dirty. They had trash under the couches in our room. The tub was di... read more
Business response:
Dear Guest, Thank you for recognizing the kindness of our morning front desk staff. We sincerely apologize for the many issues you encountered during your stay. Your concerns regarding cleanliness, maintenance, and breakfast quality are being addressed with our team to ensure improvements. We regret that we did not meet your expectations. Sincerely, Hotel Manager
This was the most horrible experience I have ever had with a hotel. After attending a concert Sat night we got back to the hotel and our room key didn't work. It was 12:00am and I had 2 teenage girls with me who had to eat their food in the hall bc there was no front desk person. We waited 1 1/2 hours for someone to come help us get a new key. There were 4 other people with the same problem. Then both mornings little hispaic kids that I believe live at the hotel continued to run up and down the hall and I called the front de... read more
Business response:
Dear Guest, We’re truly sorry to hear about your experience. While we're glad the room was clean, the issues you described—especially the delay in getting assistance late at night and the disturbances during your stay—are unacceptable and far from the standard we aim to provide. We sincerely apologize for the inconvenience and frustration this caused you and your family. Your feedback has been shared with management so these issues can be addressed immediately. Thank you for bringing this to our attention. Sincerely, Hotel M... read more
Sucio y Personal deficientes El personal no atiende ni responde a indicaciones de limpieza del cuarto. Pésimo servicio al huésped No me gustó nada del alojamiento, nunca en 4 noches me pusieron una sola toalla limpia
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had during your stay. It's unacceptable that you didn’t receive clean towels or proper housekeeping service, and we understand how frustrating that must have been. Your feedback will be shared with our management team immediately to address these serious concerns and ensure better service moving forward. Thank you for bringing this to our attention. Sincerely, Hotel Manager
Poor I switched rooms because the tv was broken and ac was leaking water into the room. Had problems with key card on doors for both rooms. The staff that checked me out had a horrible attitude.
Business response:
Dear Guest, Thank you so much for the glowing review! We’re thrilled to hear you enjoyed the service, food, vibes, and drinks. Sam will be delighted to know he made a great impression. We truly appreciate your recommendation and can’t wait to welcome you back soon! Sincerely, Hotel Manager
Poor There was a sock in the hallway and an odor in the room.
Business response:
Dear Guest, Thank you for your feedback. We're glad you chose to stay with us, though we're sorry to hear about the sock in the hallway and the odor in your room. This is not up to our standards, and we will address it immediately. Sincerely, Hotel Manager
Disaster Spiders on the bed bugs everywhere , mold on the ceilings . Dirty mattress , had to change rooms because no refund .
Business response:
Dear Guest, Thank you for bringing these serious concerns to our attention. We are truly sorry to hear about your experience with spiders, bugs, and mold during your stay. This is not the standard we strive to uphold. Your comfort and safety are our top priorities, and we take your feedback seriously. We will conduct a thorough investigation and address these issues immediately. We appreciate your understanding and hope for the opportunity to make it right in the future. Sincerely, Hotel Manager
Poor maintenance The walls were dirty and the window shades were broken. The breakfast was decent
Business response:
Dear Guest, Thank you for your feedback regarding your recent stay with us. We’re glad to hear that you found our breakfast decent! However, we sincerely apologize for the issues you encountered with poor maintenance, including the dirty walls and broken window shades. Your comments are important to us, and we will address these matters with our maintenance team to enhance our guests' experience. We hope to have the chance to welcome you back in the future! Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Austin North - Round Rock
How is La Quinta Inn & Suites Austin North - Round Rock rated?
La Quinta Inn & Suites Austin North - Round Rock has a 3.2 star rating with 3,789 reviews.
When is La Quinta Inn & Suites Austin North - Round Rock open?
La Quinta Inn & Suites Austin North - Round Rock is closed now. It will open at 12:00 p.m.