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La Quinta Inn & Suites Burleson
- Hospitality
- Burleson, TX
About this business
Location details
225 E Alsbury Blvd, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Last Time I had a roach in the bathroom and the front desk person argue me up and down saying I didn't have money on my card my total was $280 they took have of my money put it on hold then took the rest and overcharge me. it's by food places
Business response:
Hi Tiffany, We sincerely apologize for your experience at our property regarding these issues. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are investigating your feedback to take committed steps to rectify it and ensure this does not happen again.
Fair Offering a discount to nurses staying so we can work at the hospital down the street during the ice storm.
Business response:
Hi Zoey, Thank you for staying with us. We regret your inconvenience and highly recommend you reach out to the front desk for any queries regarding discount-related issues. Hope to serve you better in the future.
After me and the maintenance guy put clean sheets on my bed it really was comfortable When I arrived at the hotel the linen on the bed was full of hair. Hmmmm The guy at the front desk was really nice and considerate. Also I meet the maintenance man and he was very helpful.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our friendly staff. However, we apologise for your inconvenience regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
Disappointing
Very Poor Roaches in room, no offer for discount or free stay
Business response:
Dear Guest, We are very sorry to hear about the inconvenience caused by the roaches and Cleanliness issues. We are not meeting your expectations. Please note that your concerns have been passed on to the housekeeping team for improvement. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Bad
Fair Saw possible bed bug in tub, next day possible baby roach in bath tub. Fortunately didn't notice anything near beds. Location, queen beds ok
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our convenient location. However, we apologise for your inconvenience regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
Bad The connecting room argued at 4am
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize for the inconvenience you faced with the neighbouring guest. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.
Bad the room I was in had fleas really bed nothing
Business response:
Dear Guest, Thank you for sharing your feedback. However, we apologise for your inconvenience regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
Frequently asked questions about La Quinta Inn & Suites Burleson
How is La Quinta Inn & Suites Burleson rated?
La Quinta Inn & Suites Burleson has a 4.1 star rating with 2,354 reviews.
When is La Quinta Inn & Suites Burleson open?
La Quinta Inn & Suites Burleson is closed now. It will open at 12:00 p.m.