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La Quinta Inn & Suites Burleson
- Hospitality
- Burleson, TX
About this business
Location details
225 E Alsbury Blvd, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Don't Stay Here Read above Did not get an ADA room or even a room near the lobby or elevators as requested. But was offered a room in line with what I requested for MORE money. Clerk was SLOW and condescending and seemed to not know what she was doing. Room was at the exit, as far down the hall as possible, and next to maintenance. Compressor left on ran every 15 minutes all night long. VERY HARD bed and pillows had regular lumps and hard lumps and woke with neck pain.
Business response:
Hi Jessie, Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve upon the service we provide. This is certainly not taken lightly and has been forwarded to the team for improvements to prevent the future occurrence of such events. We hope to provide you with a flawless experience in the future!
Fair
Bad Dirty
Business response:
Hi Linda, Thank you for the feedback on your recent stay with us. We are sorry to hear that you were unhappy with the cleanliness of our property. It is our goal to exceed the expectations of our guests. We are working with our housekeeping staff to prevent this from happening in the future. I hope that if your travels bring you back to the area that you will consider staying with us again.
will not ever be staying here again! room very dirty. furniture ripped and broken. Staff were rude! actual poop in shower and shower chair. was told no other rooms available with that type of “code” whatever that means. we had also got another room for my in laws. same thing with furniture. Broken nothing
Business response:
Hi Jennifer, Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Poor Front desk girl got off phone with a guest she was frustrated with and proceeded to express her grievance to me upon checking in. Thought it was immature and unprofessional and even though I responded cordially and compassionately, her manner was short and tearse after the fact. Room had a slight smell to it and some screws and a comb left in the floor. We were too tired from a 10 hour drive to make a fuss but we will not be back, im wondering now if the positive reviews were not genuine
Business response:
Hi Clay, Thank you for sharing your review. We apologize for the inappropriate behavior shown by our staff and regret that you had an unpleasant experience at our property. We never want our guests to go back like this without hosting them. I assure you that we will take appropriate measures taken to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Poor My sheet was on bed was dirty . Employees had rude attitude and act like they didn’t wanna work then…. I asked a question & they told me they didn’t care & why I’m asking them I didn’t like nothing about it the employees was rude & unwelcoming. If you don’t like your job you shouldn’t work there
Business response:
Hi Yazmen. We are delighted to see that you liked our convenient location. However, we apologize for the inappropriate behavior shown by our staff and due to the cleanliness issues. We are actively investigating your feedback. Hope you will give us another chance to exceed your expectations in the future.
Poor Room had a bad smell to it. Hair was found in the tub and clean towels. The pool was great.
Business response:
Hi Alexandra, We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Poor It was alot of noise It was clean but bad smell in the rooms
Business response:
Hi Sandra, Thank you for sharing your review. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Disappointing
Frequently asked questions about La Quinta Inn & Suites Burleson
How is La Quinta Inn & Suites Burleson rated?
La Quinta Inn & Suites Burleson has a 4 star rating with 2,294 reviews.
When is La Quinta Inn & Suites Burleson open?
La Quinta Inn & Suites Burleson is closed now. It will open at 12:00 p.m.