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La Quinta Inn & Suites Burleson
- Hospitality
- Burleson, TX
About this business
Location details
225 E Alsbury Blvd, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing
Looking for another hotel for future trips. This used to be our go-to-place but no longer. Facility needs a cleaning. Pool is cold although advertised as heated. Spa not warm enough. Mattress needs replacement. Breakfast gets smaller and smaller. Very noisy. Kids running up and down the halls in the middle of the night laughing and yelling. Location.
Business response:
Thanks for your feedback. I apologize that the hotel the hotel didn't live up to your expectations this time. As far as the breakfast is concerned we've just recently added more items to the menu. If you cant find something you want, always feel free to ask our attendant and we're more than happy to help! It was a pleasure to have you as a guest.
I stay at this facility often because of the positives I have listed. Toilet seat in room 210 was broken and slid around enough to pinch skin when sat on. Chair at desk would not stay in a raised position, hydraulic ram was leaking slowly. Friendly staff. Food items you do not normally find in other facilities like Dinty Moore 60 second heat up dinners, fruit cups, and variety of ice cream and other snack items.
Business response:
Thank you for your recent stay and for taking the time to share your experience here with us. I'm happy to here that you are always enjoying our bright side market. Also, when we made aware of an issue, we do our best to correct it as soon as possible. I am truly sorry that this was not the case during your case. We hope to see you back soon.
It was just ok. There were no eggs. Breakfast area seemed cramped. Friendly desk people
Business response:
We appreciate your loyalty and apologize that your breakfast didn't live up to expectations this time. I have spoken with staff about the importance of replenishing items quickly and ensuring that hot, fresh coffee is always available. I look forward to seeing you on your next visit.
Okay
It was fine - left my phone charger there plugged in - still waiting for the right one Poor lighting in the bathroom - cleaning staff late in afternoon after we had been out all day .Had to leave room in PM for cleaning and coffee envelopes not replaced.
Business response:
I apologize to hear that your experience was anything less than perfect. In regards to your charger, we thought we mailed out the one that was yours but unfortunately you stated it was not. If we happen to find the right charger we will definitely contact you. Thank you for taking the time to share your thoughts.
I wasn't happy It wasn't clean and the first night wasn't able to use wifi
Would not stay again Used condoms by bed. Dirty folded towel in bathroom. Smelled like mildew Kinda nasty Location easy
Business response:
We understood that we had resolved this matter, and are sorry if this is not the case. Feel free to contact me directly to discuss further.
I would prefer to stay somewhere else. Staff forgot to clean my room, I left at 10 and returned at 6pm to an unmade bed and towels in the tub. Entering at night it is not welcoming, why not leave some lights in the dining area - there was a group of men watching football sitting in a pitch black room. Front desk told me my room was not cleaned because I probably left the do not disturb sign on - I removed it at 9:30AM Breakfast closed at 9am, why? Large room, nice carpet and excellent bed
Business response:
My deepest apologies. I have discussed your comments with my team, and we truly regret that we fell short of our service standards during your stay. Also, for future references, breakfast is served from 6am - 9am Mon.- Fri. and 6am - 10am Sat. and Sun. Thank you for taking the time to share you thoughts.
Frequently asked questions about La Quinta Inn & Suites Burleson
How is La Quinta Inn & Suites Burleson rated?
La Quinta Inn & Suites Burleson has a 4 star rating with 2,257 reviews.
When is La Quinta Inn & Suites Burleson open?
La Quinta Inn & Suites Burleson is closed now. It will open tomorrow at 12:00 p.m.