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La Quinta Inn & Suites Burleson
- Hospitality
- Burleson, TX
About this business
Location details
225 E Alsbury Blvd, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Disappointing Hotel is dirty, Breakfast is poor, overall experience was disappointing Good location for my business
Business response:
Thanks for your feedback. We are devastated to hear you had such a bad experience with us. But we completely understand that our reputation is not something we should hide behind. Please get in contact with us directly so that we can ldiscuss the matter further with you and see how we can make things good.
Pleasant The shower water adjustment was not at alll working properly. Wanted to take a shower and it was all hot water
Business response:
My apologies for the unusual water temperature. Water temperature can fluctuate but normally corrects itself quickly. I will follow up with maintenance. We look forward to welcoming you back.
Hot Hot Hot !!!! The A/C untit was not working correctly and the mgr said they would put us in another room but since we were not available to move our things out of our current room they sold our room they were suppose to love is to and they could not accommodate us even though we were already paid for the 2 nights ... so we had to spend both nights in the hot room and the staff would not call the mgr who had left for the evening ... it was hot and apon checkout another customer also stated her A/C unit was not working eith... read more
Business response:
Thank you kindly for your feedback. After speaking to you on Saturday morning you stated that you would be back to the hotel by 1pm. After you did not show up by 2pm we called several times and left messages. I apologize but we did not receive a call back until after 4pm. Unfortunately, we could not continue to hold the second room until 4pm because we were at 100% occupancy. Maintenance checked the AC and stated that the AC was only cooling but was not near hot. The next morning after you spoke with management, a discount w... read more
Fair The floor had old toe nail around the bed Size of room location
Business response:
My deepest apologies. We pride ourselves on cleanliness and attention to detail. I have shared you comments with our housekeeping staff for immediate attention. We hope this experience wont keep you from trying our hotel again.
Kurztrip Es gibt nichts zu bemängeln! Das Frühstück war sehr gut für amerikanische Verhältnis
Business response:
Thank you for your feedback. Please come back soon.
Awesome See above The hotel was fine however the conduct of som the guests was terrible. I was in the second floor and the hall noise was some of the worse I’ve heard in my 67 years. Dogs barking, guests arguing, singing, extremely disrespectful for those guests trying to sleep. The desks need to manage the hotel and walk the floors.
Business response:
I am so sorry to hear that you didn't gat a restful night's sleep. We'll be working with our team to take a more proactive role in containing noise in the hallways. We patrol our hallways regularly, and if we receive a report of noise disturbances we dispatch an employee right away to take care of it. I'm truly sorry we did not catch the disturbance during your stay. We hope you will give us another chance.
Fair Air conditioner did not work properly
Business response:
Thank you for the candid feedback! We keep maintenance person on duty during the day time and on call 24 hours a day. When made aware of an issue, we do our best to correct it as soon as possible. I am sorry that this was not the case during your stay.
Very Poor Nothing
Frequently asked questions about La Quinta Inn & Suites Burleson
How is La Quinta Inn & Suites Burleson rated?
La Quinta Inn & Suites Burleson has a 4 star rating with 2,257 reviews.
When is La Quinta Inn & Suites Burleson open?
La Quinta Inn & Suites Burleson is closed now. It will open tomorrow at 12:00 p.m.