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La Quinta Inn & Suites Burleson
- Hospitality
- Burleson, TX
About this business
Location details
225 E Alsbury Blvd, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Never had a pet charge at a quintabefore Charged for pet. Couldn’t control heat. Room was coold Bed was comfortable
Business response:
We would like to extend our sincerest apologies regarding your stay. Please ask to speak with management prior to checking out to voice your concerns. So, we hope you will give us an opportunity to make this right. Please give us a call or email us directly to discuss further.
Awful stay The bathtub was dirty, ants in the room, maid try to just walk in my room without knocking, people above me were loud all night, filthy q-tip and sucker in the elevator for 2 days. They did nothing when I made the complaint until I made a second complaint
Business response:
Thank you for your feedback! I am sorry your experience was anything less than perfect, but, we didn't receive any complaints from you until the following morning. We accommodated you by relocating you to a suite room at no additional charge. Also, maintenance checked the room you were previously in and he found no evidence of activity, nor have we experienced activity in the past. Our rates are comparable to similar hotels in the area and apologize that we could not lower your rate from the previous night. Please do not hes... read more
Fair We checked in around 7:30 pm. We went up to our room and I called down to the front desk letting her know I didn't have a luggage rack. She said she would find one and never came with one or called about a luggage rack. At 4:30 am the electricity went out. I called the front desk and they said the whole side of the block went out. It did not come back on till 8:30 am. No compensation, no update, no explanation.
Business response:
We want to thank you for your comments, and we're extremely sorry to hear about your experience. As far as the power is concerned I apologize but there was nothing that we could do as it affected the entire area. Unfortunately, the power company could not give us an ETA on when it would be back on, however it was restored about 7pm. Again, I apologize for any inconveniences that this may have caused.
Fair
Disappointing Hotel is dirty, Breakfast is poor, overall experience was disappointing Good location for my business
Business response:
Thanks for your feedback. We are devastated to hear you had such a bad experience with us. But we completely understand that our reputation is not something we should hide behind. Please get in contact with us directly so that we can ldiscuss the matter further with you and see how we can make things good.
Pleasant The shower water adjustment was not at alll working properly. Wanted to take a shower and it was all hot water
Business response:
My apologies for the unusual water temperature. Water temperature can fluctuate but normally corrects itself quickly. I will follow up with maintenance. We look forward to welcoming you back.
Hot Hot Hot !!!! The A/C untit was not working correctly and the mgr said they would put us in another room but since we were not available to move our things out of our current room they sold our room they were suppose to love is to and they could not accommodate us even though we were already paid for the 2 nights ... so we had to spend both nights in the hot room and the staff would not call the mgr who had left for the evening ... it was hot and apon checkout another customer also stated her A/C unit was not working eith... read more
Business response:
Thank you kindly for your feedback. After speaking to you on Saturday morning you stated that you would be back to the hotel by 1pm. After you did not show up by 2pm we called several times and left messages. I apologize but we did not receive a call back until after 4pm. Unfortunately, we could not continue to hold the second room until 4pm because we were at 100% occupancy. Maintenance checked the AC and stated that the AC was only cooling but was not near hot. The next morning after you spoke with management, a discount w... read more
Fair The floor had old toe nail around the bed Size of room location
Business response:
My deepest apologies. We pride ourselves on cleanliness and attention to detail. I have shared you comments with our housekeeping staff for immediate attention. We hope this experience wont keep you from trying our hotel again.
Kurztrip Es gibt nichts zu bemängeln! Das Frühstück war sehr gut für amerikanische Verhältnis
Business response:
Thank you for your feedback. Please come back soon.
Frequently asked questions about La Quinta Inn & Suites Burleson
How is La Quinta Inn & Suites Burleson rated?
La Quinta Inn & Suites Burleson has a 4 star rating with 2,294 reviews.
When is La Quinta Inn & Suites Burleson open?
La Quinta Inn & Suites Burleson is closed now. It will open at 12:00 p.m.