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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor
Bad
scared to sleep as the door looked like it was kicked in it was dirty I didn’t
Business response:
Dear, Rabecca. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Fair When we checked in the girl at the front argued with me that she tried to run my card for the remaining balance that I had handed her when she had actually ran the other card I told her not to as there was mo funds on it. She told me she did run the other card but I had gotten a notification from my bank she ran the other card again. She finally put us into a room which I had to go back up front and be moved to another room as the room she put us in was not clean. TV was still on, beds were not made completely and there... read more
Business response:
Dear, Tiffanie. We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodat... read more
Bad Room dirty peeling paint , dirty couch , cigarette burn on bed , over all horrible Nothing
Business response:
Dear, Lusiana. Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.
the bed was comfortable, other than that , I feel I paid twice what the room was worth needs complete remodel, paint is terrible, curtains look like they have been shot with shotgun , plastic peeling so sun can shine thru. close to Denny’s
Business response:
Dear, Tommy. Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Poor we had a wasp nest outside our window where they came in we killed 4 wasp and they kept coming in, then they moved us to another room where there were roaches and the tub was leaking just made me very uncomfortable dont think ill ever go there again.
Business response:
Hi, QUANESIA. I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. We hope you'll return someday to see how we're improving.
Old building and difficult to find. It is hidden behind other buildings with no signage in front. A lamp didn't work. The smoke detector kept beeping. The custodian said it needed a new battery and then discovered it had NO battery in the unit. Hotel was under-staffed. Bathroom was very humid and then I discovered the water was running in the tub. Breakfast
Business response:
We apologize for the inconvenience you encountered during your stay and for taking the time to share your perspective and feedback. We appreciate your comments and will use this as a training opportunity for our team. Thank you again and we hope to get the chance to serve you again.
Fair
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,720 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.