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La Quinta Inn & Suites Denver Boulder - Louisville
- Hospitality
- Louisville, CO
About this business
Location details
902 Dillon Rd, Louisville, CO, 80027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
BAD Everything The staff was uninformed and rude. The front desk staff could not answer any questions and had no information to give. I WAS DOUBLE CHARGED. There were multiple additional fees and then I was overcharged an recompensated a specific amount but the staff couldn't explain why or how. The whole experience was very unprofessional and very misleading. Additionally, the room smelled disgusting like rancid body odor and was covered in hairs of different color and texture. It was as if the room wasn't cleaned, ever. Th... read more
Low quality, overpriced. I was very disappointed as the facilities were not functioning as promised. Definitely were not prepared for graduation week with big crowd. - the pool was closed - the door to access our area of the hotel didn’t function and we had to go around the entire facility to get to our room - the gym had no water or cups - hair dryer was not functioning - breakfast quality was really bad. Unhealthy and not much food choices - for the 4 days we were there, no one came to clean or change towells, bring fresh ... read more
Disappointing
На твердую тройку. Всегда плохо убранные номера. Бельё на постели выглядит не свежим. Берут дополнительную плату в размере 75 долларов, за что ? Легкое бронирование. Всегда есть номера. Стоимость номера ниже чем в других отелях.
Business response:
We apologize for your negative experience. Please note that the refund of the incidentals hold typically takes between one to five business days, depending on the bank's processing time
Adequatw zTV didn’t work Had to change rooms. This has happened 2 times in past 3 weeks Adequate
Business response:
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Denver Boulder-Louisville. It is always a pleasure to receive positive feedback.
Dirty room on checked in. The assigned room was dirty when checked in. Was promised to have the room but never happened after 4 nights stay. This was despite after talking to the front desk and the cleaning lady. The cleaning lady refused to clean on the 3rd day but offered only to swap out towels and replenished toiletries.
Business response:
Your feedback is very important to us, and I am saddened to hear that you dont get housekeeping service. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.
Pay the extra for a different hotel. Exterior and lobby are BEAUTIFUL! Don't be deceived the rooms are not clean and need attention (see photos) Bathroom counter all stained and door was a damaged, night stand damaged. Also... 1. First room we checked in was NASTY! Floors hadn't been cleaned. A used tobacco pouch was in the floor in the corner of the room. 2. Breakfast 6-9....we went down at 6:50 and the hot breakfast was all picked over....there was no sausage left and only a spoonful of potatoes. When I ask an employee I w... read more
Business response:
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Denver Boulder-Louisville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am aware that the breakfast team was a bit delayed in keeping the breakfast area fully stocked due to the high demand. Please rest assured that we will continue working on improving this aspect to ensure a better experience in the future.
Scamming People DO NOT STAY HERE! They will scam you for $225 for a smoking fee when you don't even smoke!! I stayed here for 4 nights to prepare for my mama's funeral, and with that said, me and my kiddos were gone by 10:30am and were ONLY at the hotel at night. With that said, the day prior to leaving, I woke up to a fraud text, so I approached them about it on my way out. They proceeded to tell me that I was smoking in my room at 10:50am. Here's the kicker, I WAS NOT THERE! I have proof I was gone by 10:45am that day. Tha... read more
Business response:
We apologize for the inconvenience. As previously mentioned to you and your husband, the smoke detector automatically charges for each event involving cigarette smoke, marijuana, or vaping that it detects. Your registration clearly states that our property is smoke-free, and you signed an agreement acknowledging the $400 charge should evidence of smoking be found or if the detector registers any activity. If you wish to dispute this charge, we encourage you to do so with your bank.
Fair
Frequently asked questions about La Quinta Inn & Suites Denver Boulder - Louisville
How is La Quinta Inn & Suites Denver Boulder - Louisville rated?
La Quinta Inn & Suites Denver Boulder - Louisville has a 3.9 star rating with 4,602 reviews.
When is La Quinta Inn & Suites Denver Boulder - Louisville open?
La Quinta Inn & Suites Denver Boulder - Louisville is closed now. It will open at 12:00 p.m.