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La Quinta Inn & Suites DFW Airport West - Bedford
- Hotels
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
chaotic, the front desk was disorganized, beds were uncomfortable and the breakfast was gross The girl at the front desk were giving out keys to rooms that were already booked. People were just walking in Pool Thats about it,
Business response:
Hi Mabel, I am sorry that you experienced a mix-up at the front desk. We never want that to happen, and unfortunately it did that evening. We accidentally gave you a key card to the wrong room and we immediately corrected it and gave you a big discount to make up for it. Have a great day!
Will never stay here again. Did not have the breakfast. The Hotel was old and run down. Someone had been smoking on the 3rd floor where we stayed and the whole floor smelled like smoke.
Business response:
Hello Dennis, thank you for the review, I am very sorry that you were not happy. We do have breakfast each morning at our hotel. The hours are Monday-Friday 6AM-9AM and Saturday and Sunday 7AM-10AM. I am sorry someone broke the rules and smoked in the hotel, we do try to hold the people accountable for that and do deep cleaning after anyone smokes in the hotel.
Disappointing
Not that great. Sound proof of the room is a joke. The sink is clogged. All equipment in the gym is either broken/half broken or missing. The first room we were assigned to was right above the lobby and you can hear the clerk talking in the room with the door closed, and the room smells funny. We requested to switch the room, but the second room has a clogged sink. Close to the airport and convenient with shuttle to the airport
Business response:
Thank you for the review, I am very sorry that you were not 100% happy with your stay at our hotel. I will share your feedback so we can improve our service.
Worst hotel experience of my life. Everything. Our room was supposed to have two queen bedrooms instead we got a king suite. The couch had a pull out bed so we were going to make it work, but the pull out bed was broken. We pulled the sheets off the available king bed to check and there were pizza crumbs everywhere. There was pepperoni all over the room too that my dog went around eating. We went to the front desk to ask if we got the wrong room and before explaining there was an error in the booking she rudely told us she c... read more
Business response:
Hello Anthony and thank you for the review. I’m sorry that you weren’t happy with your stay at our hotel. That is not the outcome we want you to have while staying at our hotel. I will share your feedback with the staff so we can improve our service.
Walked into our room after checking in and there was a roach on the bed. Roaches on our bed and in the bathroom. I was so grossed out that I couldn’t sleep! It was convenient
Business response:
Hello and thank you for the review, I am sorry that you were not happy with your stay. I do wish you would have let us know at the hotel that you experienced an issue with your stay. Unfortunately, I do not know which room you stayed in but I can tell you that we do have Ecolab Pest Control come to the hotel twice a month to spray for pests.
Fair Only booked this specific hotel for the hot tub but it was closed. Friendly staff, convenient location
Business response:
Thank you for the review, we are currently waiting for our spa to be repaired. I am sorry for the inconvenience this may have caused.
Disappointing Das Hotel ist etwas in die Jahre gekommen. Die Hausdame hat wohl schon länger frei, den es gab runde Ecken. Mein Sohn musste mitten in der Nacht umziehen. Nachdem er mehrere 6 Beinige Besucher hatte. Ich war schon oft in dieser Hotel kette aber sowas habe ich noch nicht erlebt. Also top Lage. Gegenüber direkt ein Steakhaus optimal zum Flughafen und zum Auto abgeben. Nettes Personal sehr bemüht,freundlich top.
Business response:
Thank you for the review, I am very sorry that you were unhappy with your stay.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,544 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.