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La Quinta Inn & Suites Houston Kingwood Medical
- Hospitality
- Kingwood, TX
About this business
Location details
22790 US-59, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Al parecer no tienen la limpieza adecuada porque luego de irnos del hotel, las 2 personas que nos quedamos, salimos positivos al COVID-19.
Maid service almost non-existent. Due to COVID they did not have coffee or breakfast and made no attempt to provide some sort of prepackaged muffin. The coffee packet they furnished for the one cup coffee pot in the room tasted like it was made with gravel. The rooms were decorated by some one in DEEP depression. Stark and grey
Really conflicted on this review. First Gail the first night was top notch. Honestly the best I have ever encountered. Room was clean and comfortable. Now for the mediocre, the indoor pool was cold and hot tub wasn't hot. Defeats the purpose of indoor pool and hot tub. Now for the very bad, Saturday a very major incident occurred and desk staff did not know how to lock the front door to ensure the incident did not come inside. The next morning staff were clueless about the incident and ill prepared to answer guest questions.... read more
Not sure if it was just our room after seeing all the great reviews, but we got a handicap room where the shower was wheelchair friendly. It was honestly gross. It really needed to be cleaned and then some. I was so uncomfortable with it in fact that I went to Walmart soon after to get flip flops to wear in the shower. While I was there, I also purchased some candles and air freshener because holy cow. The room and connecting hallway was so musty. It smelled awful. It’s possible they were in the process of updating that room... read more
Business response:
Thank you Mrs.Aly for taking the time to fill out the survey. Here at La Quinta Inn & Suites our guest opinion are very important to us. I want to take this moment and express my deepest apologies.It saddens me to read that your stay was not a pleasant one. I want to thank you for making me aware of the issues with your shower. My maintenance team and I have addressed the issues and have corrected them. We do hope you give us a chance to redeem ourselves.
Business response:
We strive to always exceed our guests' expectations and deliver on stellar service and guest stays. We hate that we didn't deliver on exceeding your expectations and I would love the opportunity to visit with you to see where we failed. I value all feedback and appreciate your candor and am available every day by calling the hotel at your convenience. Yours in hospitality, Anna GM LQ Kingwood
The house keepers were rude! We also had to got get on our towels!
Business response:
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Houston - Kingwood La Quinta. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely, Bhavesh Bhakta General Manager
Business response:
Thank you for taking the time to tell us about your experience at La Quinta by Wyndham Houston Kingwood Medical. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you wi... read more
We stayed in this hotel for 4 terrible nights while visiting family at Christmas in Kingwood. The service is terrible and unprofessional, the room we stayed in was filthy and overall the experience was very bad. Upon arriving at the hotel, the girl working the front desk had difficulty finding my reservation. After struggling and finally finding my reservation, she then could not find the reservation for my parents-in-law either. Even though my inlaws had their Expedia itinerary with them, this girl was unapologetic in letti... read more
Business response:
Thank you for taking the time to tell us about your experience at La Quinta by Wyndham Houston Kingwood Medical. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you wi... read more
ALWAYS inspect your beds in a hotel... ALWAYS. Check in was pleasant, nice lady. Room #1 - dirty, stains on sheets, multiple long black hairs under the pillows. Sheets were clearly NOT changed after last guest. Called desk, they moved me to room 2. Room #2 - more dirty, stained sheets and night table with sticky cup ring/drips. Another room where clearly the staff did not change the sheets or even bother to wipe down the flat surfaces. Also, was placed next to a room with folks staying long term who had noisy kids and TWO ... read more
Business response:
I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.
Frequently asked questions about La Quinta Inn & Suites Houston Kingwood Medical
How is La Quinta Inn & Suites Houston Kingwood Medical rated?
La Quinta Inn & Suites Houston Kingwood Medical has a 4.1 star rating with 1,565 reviews.
When is La Quinta Inn & Suites Houston Kingwood Medical open?
La Quinta Inn & Suites Houston Kingwood Medical is closed now. It will open tomorrow at 12:00 p.m.